Becca Percival Email and Phone Number
Becca Percival is a Business Development Manager at Peace and Mind UK and Self Development Coach, Wellbeing and Mental Health Consultant 🧡 at Peace & Mind UK. Colleagues describe them as "I first met Becca 6 years ago when I interviewed her for a role at Pennington Choices. From the moment we met not only did I know that she was perfect for the role, I also knew that she was destined for great things and that I had made a friend for life. Becca played a huge part in the excellent culture that we established in our business. Since Becca has been self employed we have worked with her consistently on many different projects. Becca has helped us with employee engagement… Show more" and "I was part of a Mental Health at Work team that carried out their 2 day Level 3 First Aid for Mental Health certification with Becca. She was confident and knowledgeable and her professional yet fun way of engaging our group was second to none. I would highly recommend her to anyone seeking to educate themselves or their employees."
Peace & Mind Uk
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Business Development ManagerPeace & Mind Uk Oct 2024 - PresentWarrington, England, United Kingdom
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Managing DirectorRebecca Percival Coaching Ltd Apr 2020 - PresentEngland, United Kingdom -
Corporate ReceptionistPennington Choices Mar 2017 - Mar 2021Cheshire -
Contracts Coordinator / Vehicle Fleet Administrator / ReceptionistGroundlevel Limited Feb 2009 - Aug 2013Dealing with property managers and adjusting any changes to the contract filesCommunicating with all soft service staff to ensure all customer requests are completedPurchasing stock and materials for soft service departmentsCarrying out reception duties in particular dealing with calls from customers and remote staffDealing directly with complaints and queries that arise from both staff and customers by liaising with other departments to ensure they are resolved fully and effectivelyMaintaining all company vehicles making sure that they are taxed, have valid MOTs, are serviced and are running smoothlyRaise invoices monthly using SAGE software and record any over-time and data from timesheetsWriting reports using Microsoft Office and carrying out a number of administration duties for various departments.
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Team LeaderHsbc Jun 2008 - Jan 2009 -
Team CoachHsbc Jan 2008 - Jul 2008
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Team LeaderHsbc Customer Contact Centre Jun 2008 - Jan 2009Supervised a team of 14 representatives ensuring they deliver a quality service to customers with a very high standardAssigned to manage the lowest performing team and was able to double call quality rating in 3 monthsConducted a weekly coaching session with each representative listening to previous calls and encourage the promotion of products and servicesCreated incentives to increase sales with in the team and boost moraleWorked closely with team coach and manager to monitor the progress of the teamDealt with disciplinary issues within my team
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Team CoachHsbc Customer Contact Centre Jan 2008 - Jun 2008Responsible for the development of team representatives Promoted first call resolution and how to resolve queries and complaints at first point of contactMotivated the team to promote sales and servicesRefreshed representatives on procedures Assisted team leader with any disciplinary issuesListened and scored calls monthly to assist with representative's development
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Customer Sales RepresentativeHsbc Customer Contact Centre Jul 2006 - Dec 2007Direct contact with customers and prospective customers of HSBC with respect to resolving queries at first point of contactMember of the complaints resolution team ensuring all customer queries and complaints were professionally handled and resolved within their SLAsProviding details of recommended products to suit the individual callerWorking in a pressured, target-led environment whilst ensuring consistent and quality service is provided to the customers over the telephone
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Care AssistantArlington House Care Home, Warrington Sep 2004 - Jul 2006Responsible for the well-being of clients, in particular in the areas of hygiene and medicationOrganising daily and weekly activities for the clients that help with mobility and general happiness
Becca Percival Education Details
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Bridgewater High School
Frequently Asked Questions about Becca Percival
What company does Becca Percival work for?
Becca Percival works for Peace & Mind Uk
What is Becca Percival's role at the current company?
Becca Percival's current role is Business Development Manager at Peace and Mind UK and Self Development Coach, Wellbeing and Mental Health Consultant 🧡.
What schools did Becca Percival attend?
Becca Percival attended Bridgewater High School.
Not the Becca Percival you were looking for?
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1northamptoncollege.ac.uk -
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Becca Percival
Kingston Upon Hull
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