• Played a support roll for multiple properties ranging from 72-500 apartment units.• Simultaneously balancing the management of multiple properties in the absence of the Community Managers.• Oversee day to day community operations to maximize revenue growth and ensure community performance. • Provide excellent customer service to residents, prospects, vendors and employees.• Provided support for leasing and service teams in the absence of the Community Manager.• Work closely with Revenue Manager and Regional manager to achieve optimum new lease and renewal pricing. • Successfully manage resident complaints, community issues and IR’s for multiple communities with the assistance of RA’s and Asset Management.• Assisted at multiple properties to complete CM, ACM and LC tasks as necessary (including leasing, resident concerns, property issues, IR’s, purchase orders, and invoices.

• Manage 72 apartment unit community and Service Manager.• Provide excellent customer service to residents, prospects and vendors.• Successfully manage the phasing out of rent assistance programs at a new acquisition. • Lead new renovation scheduling during the absence of the Service Manager.• Work closely with Revenue Manager and Regional manager to achieve optimum new lease and renewal pricing. • Lead rent collection efforts with a goal of zero delinquency by the 10th of each month.• Processing of 3-day Notices, eviction, Bad Debt collections, and Final Account Statements.• Timely processing of purchase orders and invoices.• Complete market studies by identifying and contacting direct competitors regularly.• Meet and exceed weekly and monthly leasing goals to ensure to meet occupancy standards.• Partner with HR and Recruiting in the recruitment and retention of quality employees.• Adheres to all risk and safety protocols and audits.• Successfully manage resident complaints, community issues and IR’s with the assistance of RA’s and Asset Management.• Prepare and present annual budget.

• Provide excellent customer service to residents, prospects and vendors.• Assist in managing 216 units• Lead rent collection efforts with a goal of zero delinquency by the 10th of each month.• Processing of 3-day Notices, eviction, Bad Debt collections, and Final Account Statements.• Adhered to Fair Housing laws.• Generated ideas for action plans to strengthen property operations.• Assisted with new lease and renewal packets.• Timely processing of purchase orders and invoices.• Provided support for leasing and service teams in the absence of the Community Manager.• Nominated for Assistant Manager of the year award by Regional Portfolio Manager.

• Achieve and maintain 100% occupancy rate in a 216 unit community.• Obtain a high closing ratio.• Created marketing strategy targeting UC Davis student demographic.• Create monthly market analysis and provide recommendations to community manager.• Coordinate monthly property events to build tenant satisfaction and retention.• Collect and post rent checks•Provided excellent service as a first point of contact with questions or complaints.

• Created marketing strategy and targeting Ohio State University Students• Maintained an average occupancy rate of 98%• Create monthly market analysis and provide recommendations to community manager.• Coordinate monthly property parties to build tenant satisfaction and retention.

• Assisted customers with pairing and selection of makeup products.• Applied makeup to customers and used suggestive selling to provide complimentary products. • Completed weekly inventory and product reordering.• Provided excellent service as a first point of contact with questions or complaints.