- Onboard and train new members of the operations team, including other FBMS and studio level managers. - Created and executed inaugural in-person operational training for new franchisees called Pure Barre University (PBU).- Responsible for developing business strategies and best practices to optimize studio level performance during paramount competition in the boutique fitness industry.- One-on-one coaching and consulting for portfolios over 150 franchise locations (including both the East and West Coasts) on customer experience, marketing, operational strategies, merchandising, and national initiatives.- Oversee all operations at three corporate studios, including human relations, training and recruiting staff and managers, paid marketing strategy, profitability and EBITDA, and piloting new promotional opportunities. - Summer 2018: led the launch of a company-wide cutting edge customer service feedback tool to over 500+ franchise locations. - Spearheaded the implementation of a company-wide Franchise Audit and Compliance System.

• Led and managed the New Studio team, and spearheaded a new and improved New Studio Opening Process, resulting in an increase in pre-sales of 44% from 2015 to 2016.• Onboard and train new members of the operations team • Responsible for developing business strategies and best practices to optimize studio level performance during paramount competition in the boutique fitness industry.• One-on-one coaching and consulting for portfolios over 150 franchise locations on customer experience, marketing, operational strategies, merchandising, and national initiatives.

• Analyze Key Performance Indicators to determine areas of operational strengths and weaknesses for franchisees.• Responsible for developing business strategies and best practices to optimize studio level performance during paramount competition in the boutique fitness industry.• One-on-one coaching and consulting for portfolios over 150 franchise national and international locations on customer experience, marketing, operational strategies, merchandising, and national initiatives.• Onboard and train new members of the operations team

• Develop new business for the station, including local, national, direct and agency clients, while managing established accounts. Management includes billing procedures, credit records, order entry, and creative/production services. • Create, deliver and present integrated marketing solutions that maximize my clients and prospects’ reach and frequency in the market utilizing Broadcast, Digital and mobile media.• Strategize with local and regional marketing agencies to ensure the most profitable marketing solution for their clients.• Responsible for four competitive conversions, taking clients from competitor stations in the market.

Prospect and consult with new and current business/enterprise clients for telecommunications solutions.Offer the utmost in customer care, network expertise and enrichment--via proficiency and an unparalleled level of accountability and support.

Generate lead generation calls, control inventory levels, oversee and coach sale associates, create and lead sales campaigns, manage the POS, build customer rapport and client relations, and ensure the store is properly stocked and staffed.