• Expert of all Enrollment operations: responsible for training, tracking, and documenting operational procedures and policies for partner school• Manages communication between internal and external teams• Oversees the auditing of all student files, verifying applications are accurate and meet program requirements• Utilizes CRM (Salesforce) and partner systems to organize and manage data and create reports, then evaluates and shares data findings with internal and external teams• Processes and redacts all student transcripts to protect student confidentiality• Collaborates with partner school faculty and colleagues to foster positive outcomes

• Maintained outreach with new and continuing students to provide one on one financial planning and case management. Communication included phone calls, text messages, scheduled Zoom meetings and e-mails• Utilized reports in SIS (experience with multiple systems), CRM (Salesforce) and Excel to evaluate student data and provide students with recommendations and next steps• Maintained student files in CRM (Salesforce) to keep student data up to date with caseload of 600 students• Developed and fostered relationships with students, partner school administration and Wiley colleagues to secure positive student outcomes• Collaborated with up to four schools at a time, requiring organization and multitasking to maximize positive student outcomes

• Recruited participants for program (included cold calling and interpersonal meetings)• Executed enrollment process: gathering data and medical documentation from client• Counseled clients daily on the phone and in person to maintain health and participation• Cultivated positive relationships with medical offices and facilities to gain more enrollment• Provided exemplary customer service and personal attention to each client• Maintained organization and completed insurance billing for all program participants

• Counseled clients in emergency shelter and on crisis line• Advocated for survivors of domestic and sexual violence through individual case management• Developed and fostered relationships with clients and families• Assisted clients with finding and utilizing community resources such as housing, government programs, job searching, and school enrollment

• Performed clerical duties: filing, calling, faxing, incoming and outgoing mail, Word• Organized, scanned and documented files• Scheduled appointments on behalf of students and professors

• Coordinated and facilitated programming and education seminars for student residents• Developed and fostered bonds with residents• Advocated for residents in crisis• Communicated with residents about educational barriers

• Communicated with alumni via phone • Informed alumni about donation opportunities• Solicited and collected donations from alumni for scholarship funds• Worked in a fundraising team to meet pledge/sales goals• Represented Georgetown at alumni events

• Coordinated after-school intervention strategies and tutoring program for students• Performed clerical duties for Director of Student and Family Services: filing, calling, faxing• Solicited and collected clothing, food, and monetary donations for student and family services• Participated in after-school tutoring program with other Georgetown students