Becca Cason Email & Phone Number

New Albany, IN, US

Dallas, TX, US

• Expert of all Enrollment operations: responsible for training, tracking, and documenting operational procedures and policies for partner school
• Manages communication between internal and external teams
• Oversees the auditing of all student files, verifying applications are accurate and meet program requirements
• Utilizes CRM (Salesforce) and partner systems to organize and manage data and create reports, then evaluates and shares data findings with internal and external teams
• Processes and redacts all student transcripts to protect student confidentiality
• Collaborates with partner school faculty and colleagues to foster positive outcomes

Maitland, Florida, US

• Maintained outreach with new and continuing students to provide one on one financial planning and case management. Communication included phone calls, text messages, scheduled Zoom meetings and e-mails
• Utilized reports in SIS (experience with multiple systems), CRM (Salesforce) and Excel to evaluate student data and provide students with recommendations and next steps
• Maintained student files in CRM (Salesforce) to keep student data up to date with caseload of 600 students
• Developed and fostered relationships with students, partner school administration and Wiley colleagues to secure positive student outcomes
• Collaborated with up to four schools at a time, requiring organization and multitasking to maximize positive student outcomes

• Recruited participants for program (included cold calling and interpersonal meetings)
• Executed enrollment process: gathering data and medical documentation from client
• Counseled clients daily on the phone and in person to maintain health and participation
• Cultivated positive relationships with medical offices and facilities to gain more enrollment
• Provided exemplary customer service and personal attention to each client
• Maintained organization and completed insurance billing for all program participants

Louisville, Kentucky, US

• Counseled clients in emergency shelter and on crisis line
• Advocated for survivors of domestic and sexual violence through individual case management
• Developed and fostered relationships with clients and families
• Assisted clients with finding and utilizing community resources such as housing, government programs, job searching, and school enrollment

Georgetown, KY, US

• Performed clerical duties: filing, calling, faxing, incoming and outgoing mail, Word
• Organized, scanned and documented files
• Scheduled appointments on behalf of students and professors

Georgetown, KY, US

• Coordinated and facilitated programming and education seminars for student residents
• Developed and fostered bonds with residents
• Advocated for residents in crisis
• Communicated with residents about educational barriers

Georgetown, KY, US

• Communicated with alumni via phone
• Informed alumni about donation opportunities
• Solicited and collected donations from alumni for scholarship funds
• Worked in a fundraising team to meet pledge/sales goals
• Represented Georgetown at alumni events

• Coordinated after-school intervention strategies and tutoring program for students
• Performed clerical duties for Director of Student and Family Services: filing, calling, faxing
• Solicited and collected clothing, food, and monetary donations for student and family services
• Participated in after-school tutoring program with other Georgetown students