Business Management Officer & Chief Of Staff, Single Family Division
Mclean, Va
Led the Business Management Office for the company’s largest division, Single Family Credit Guarantee, with a $135MM budget. Direct report to the Executive Vice President.Established and led the enterprise-wide Root Cause Analysis (RCA) Program Management Office to expose and resolve systemic cultural, operational, and risk issues which had significant reputational or high financial (>$10MM) impacts.Established and led the Business Process Management Center of Excellence… Show more Led the Business Management Office for the company’s largest division, Single Family Credit Guarantee, with a $135MM budget. Direct report to the Executive Vice President.Established and led the enterprise-wide Root Cause Analysis (RCA) Program Management Office to expose and resolve systemic cultural, operational, and risk issues which had significant reputational or high financial (>$10MM) impacts.Established and led the Business Process Management Center of Excellence. Designed enterprise architecture roadmap to streamline, digitize, and automate core business channel processes.Active member on Senior Leadership Committees, including Enterprise Operational Risk Management Committee, CFO Efficiency Task Force, Quarterly Corporate Internal Controls Business Review, Enterprise Data Governance Committee, Employee Engagement Council and Corporate Diversity Council. Regularly presented to the Executive Management Team and Regulators.Leadership responsibilities included oversight of Strategic Planning and Initiatives, Budgeting, Board and Performance Reporting, Risk Management, Business Continuity, Human Resources, Inclusion and Diversity, Facilities and Workplace Planning, Communications, and developing solutions to solve urgent issues for SVP executives. Show less
