▪ Responsible for managing contracts, accreditation, and management for all parts of the business including administrative processes, people management and timetabling.▪ Management of HR, recruitment and staffing.▪ Internal quality assurance including accredited course assessment, teaching observations and IAG.▪ Responsible for retention, achievement and destination reporting for third party shareholders and partners.▪ Website development and management for bmhtraining.co.uk▪ Automation of internal administrative processes using Power Automate

Involved in planning, structure and delivery of digital literacy, employability and health and wellbeing courses including the scheme of work, session plans, resources and administrative duties.Responsible for delivering Entry Level 1 to Level 2 Functional Skills sessions to clients from low skilled and socially economically diverse backgrounds.Responsible for retention, achievement and learner satisfaction and constructing clear class aims and learning objectives.Administrating attendance, formative assessment and invigilating summative assessment.Responsible for project management on My Tech and Me, Get Online Week and Time to Talk activities.Responsible for the initial mentoring and assessing of trainee teachers.Creating a stimulating learning environment for a diverse number of students.Pastoral care for low-skilled and unemployed clients, often suffering from mental and/or learning difficulties during and outside session times.

Conversational English and Functional Skills English

Functional skills English & ESOL Tutor in the Atherton, Leigh and Westleigh areas.

Online 1-2-1 English GCSE, A-level and degree English Tuition.

· Coordination of the Skills for Success Academic Support Unit.· Planning, structure and development of Academic Writing, Numeracy, ICT and Study Skill schemes of work.· Responsible for the creation and preparation of all classroom resources and lesson plans.· Monitoring, scheduling and delivery of across campus/school sessions.· Monitoring and mentoring of trainee teachers.· Monitoring lesson plans, learning objectives, placement commitments· Academic one to one mentoring· Creation of a Moodle2 site and population of the information provided.· Online classroom development – one to one and group study using Big Blue Button and Real Time Board.· Supervising internal assignment moderation.· Analysing leaver destination data for University literature.· Responsible for face-to-face student engagement.· DHLE outbound satisfaction calls· Assessor and Mentor training – Initial Teacher Training· Member of the Learning and Development Workgroup· Member of the Student Engagement Workgroup

· Dealing with customers on a face to face basis while taking orders, cash payments and processing customer questions.

· Involved in planning, structure and delivery of cultural and language based sessions in and out of the classroom.· Constructing clear class aims and learning objectives.· Administrating attendance, formative assessment and summative assessment.· Creation of end of course summative assessment.· Responsible for the creation and preparation of all classroom resources and lesson plan.· Creating a stimulating learning environment for a diverse number of students.· Pastoral care for English as a Second Language students during session times.

· Dealing with stressful situations on a day to day basis.· Managing conversations with empathy, compassion and understanding while creating a firm understanding of the rules and regulations.· Fulfilling the customers’ needs and dealing with all queries in a timely manner.· ICT knowledge: using Microsoft Word, in-house databases, and Intranet sites.· Ability to calculate maintenance calculations and expected payments.· Targeted call resolution, mannerisms, and detailed note-taking.

· Maintenance of a website with stringent customer guidelines.· Incorporation of new technologies in the day-to-day website business.· Managing and maintaining Social Media accounts on behalf of customers.· Technical knowledge: domain creation, hosting packages, HTML, CSS, basic PHP.· Networking and preserving business contacts.

Customer Service satisfaction - outbound telephony calls following a survey scripts