Becca Hardesty Email & Phone Number

Stone Mountain, Ga, Us

· Lead a team of three technology trainers supporting a law firm of over 900 users in the use of firm technology, including software from Microsoft, Litera, iManage, Adobe, and Zoom · Oversee and participate in the production of instructional outlines, Quick Reference Guides, and eLearning scripts, producing, on average, 5-10 instructional outlines (30-90 minutes of content each), 10-15 eLearning modules, and 30-40 Quick Reference Guides annually. Additionally, manage all content to ensure it remains accurate and up to date· Maintain a strong knowledge and handling of project and program management methodology and techniques to be effective in leading the program team · Collaborate with my firm’s internal teams in targeting areas for improvement and providing training for upcoming technology program rollouts · Maintain the organization’s Learning Management System for the purpose of delivering eLearning modules to users and tracking user progress · Manage issues in the training program and introduce corrective measurements to ensure that the firm’s needs are being met· Devise innovative methods to keep training relevant and targeted to the needs of users, most recently by including the use of Figma in developing training materials to create interactive sample mobile apps

· Served as the primary instructional facilitator for my firm, delivering distance learning courses that supported the implementation of new technologies by helping with the “how” aspect of adult learning· Oversaw and participated in the creation of instructional outlines, quick reference materials, and manuals· Inspired and motivated teamwork for achieving goals of the training program · Familiarized new hires at my firm with the current technology and processes required to be a successful employee within the organization· Used reflection of practice as a form of problem solving to resolve issues, increase awareness of the needs of the adult learner, understand the learning process, and generate opportunities for program engagement· Assisted end users in retaining what they learned through practice and leading training initiatives focused on ongoing skill improvement

· Provided scheduled online training for law firm employees regarding firm software and document management· Developed training scripts, Quick Reference Cards, and other relevant content for requested services and software· Designed and implemented monthly training schedules for law firm employees · Worked with Adobe Captivate to create and edit eLearning modules for various software programs and firm-specific technologies

Responsible for transcribing audio and video files of varying lengths for customers.

Responsible for editing questions and answers submitted to various wikiHow articles.

- Responsible for database management and cataloging of state and federal tax returns. - Carried out basic office duties such as ordering supplies, arranging catering, reserving meeting spaces, and sending mail.

- Responsible for the maintenance and care of urban trees throughout the downtown area. - Provided services such as watering, pruning, weeding, invasive species removal, and forest restoration. - Responsible for the Atlanta Downtown Improvement District program and working with the Fernbank Museum of Natural History to restore the Fernbank forest. - Led weekly volunteer groups that ranged from high school age to adult.

- Interacted with students through an internet Smart Board to provide tutoring in over ten subjects, primarily English.

- Assisted with mailings, catalog preparation, and submissions. - Sorted, re-jacketed, and prepared various titles for shipment.- Carried out basic office duties such as organizing incoming submissions, providing assistance with inquiries, taking phone calls, and ordering office supplies.

- Assisted in managing the publicity and social media aspects of the company, with a focus on building new social media platforms through sites like Tumblr and Goodreads. - Responsible for marketing campaign for five children's books, including all social media posts and community engagement. - Assisted with planning for conferences, including preparing and packaging books for sale.