Becca Stark Email & Phone Number

Portsmouth, United Kingdom

As part of the Senior Leadership team I was responsible for IT services provision to IBM Europe and its business units. The UKI Europe Global Hosting Environment supports IBMs critical business applications and World-wide run once systems with multi billion revenue throughput annually. Responsibility for the audit and compliance posture for IBM UKI systems which are made up of over 11,000 servers and network devices. As part of the role overseeing the management of over thousands of incident problem records and change records per annum.

Performing a COO role within a rapidly growing division in UKIProviding client management, brand sales and web commerce technologies across all Services, Hardware and Software divisions of IBM.Managing a team of professionals to cover each operational area across the business.Responsible for the day to day running of a Sales Center with a mulit million $ turnover and with a large amount sales professionals.Manage vendor contracts, acting as a business signatory and owning the controls position of the business.Manage sales plan design and implementation, and the CRM posture of the centerOwn the expense and cost recovery structure for the business.

SAP Service Manager. I managed the technical software support teams on large outsource accounts in the finance sector.

Hursley

Ownership of Quality Assurance process inside Software Group Technical Sales.Drive Business Results through End-to-End Technical Sales Support.Responsible for the task direction of the European Quality Practitioners, providing strategic direction and advice to the team on the risk management and the Quality Assurance process.Responsible for leading and owning the UKI Solution Assurance process and execution.