Vritual DBT-based skills groups for adults. Helping big-feeling high achievers learn to cope more effectively with difficult and intense emotions, develop mindfulness, navigate distress safely, regulate emotions, and improve communication & relationship skills.Design and implement neurodivergent-affirming skills training curricula, including workbooks and live practice exercises, to address clients' unique needs.

Collaborated with the Health Care Authority (HCA) and Aging and Long-Term Support Administration to develop and implement 1915(i) State Plan Home and Community-Based Services (HCBS). Created internal policies, procedures, and workflows governing end-to-end HCBS referral processing and authorization to prevent service interruption. Designed and implemented a time study to support an executive-level briefing presented to the VP of Healthcare Services, detailing the impact on staffing capacity. Presented at provider symposiums to educate new providers on the benefit. Coordinated internal implementation efforts across all departments, to include, care management, utilization management, contracting and credentialing, claims, finance, rate negotiations, correspondence, and provider relations to ensure seamless implementation. Lead and supervised a team of 13 Transitions of Care (ToC) Coaches, overseeing daily operations and performance management. Operationalized the corporate redesign of ToC program by developing processes, drafting procedures, and training staff for successful implementation. Improved staff perception of change management by 36% through a new change communication process. Proposed and designed a nationally adopted initiative to reduce suicide risk for patients transitioning from psychiatric hospitals. Created a housing-related care coordination process to satisfy new local legislative and contractual requirements, and trained Healthcare Services on its implementation. Identified key performance indicators and established data tracking systems to drive continuous improvement initiatives, maintain compliance, and evaluate program outcomes.

Clinical lead to team of 10+ State Hospital Liaisons and Behavioral Health Transitions of Care Coaches. Delivered complex case support and consultation, including facilitation of cross-system care conferences. Escalated and resolved systems barriers preventing effective transitions of care. Provided initial onboarding, training refreshers, and ongoing coaching/mentoring. Developed and maintained transitions of care procedure workflows and training materials, ensuring alignment with regulatory requirements and best practices. Provided training and consultation on Behavioral Health Personal Care (BHPC), facilitating skill development and knowledge transfer within the department. Acted as a liaison to cross-system workgroups and crisis system collaboratives, representing the company’s interests and fostering collaborative partnerships.

Facilitated safe discharges for members on long-term court commitments at Western State Hospital and community behavioral health hospitals. Initiated and established the State Hospital Liaison role within the Molina Healthcare enterprise, crafting procedures and defining best practices from inception. Collaborated with Western State Hospital, State agencies, and other Managed Care Organizations to streamline Integrated Managed Care implementation across all regions. Developed an onboarding curriculum and provided training to new liaisons to ensure seamless integration into the role. Played a pivotal role in the creation and operationalization of Behavioral Health Personal Care (BHPC), eliminating waste and ensuring responsible management of State funds. Developed a comprehensive behavioral health services guide for Aging and Long-Term Support Administration, enhancing member outcomes across the continuum of services.

Conducted marketing and outreach for participant recruitment. Managed data cleaning and coding for ongoing research projects. Carried out experiments and coordinated with participants for the length of their involvement.

Functioned as a behavioral health case manager on a Community Support Team (CST) serving clients assessed to require LOCUS and CALOCUS level 3 and 4 services. Established and maintained rapport with a caseload of 20+ clients of all ages through assertive community outreach. Completed strengths-based biopsychosocial assessments of client needs. Collaborated with multidisciplinary teams to develop and implement culturally competent treatment plans. Developed and implemented crisis plans. Provided on-call crisis support 24/7, to promote community stability and prevent hospitalizations. Assisted clients in navigating State benefits and other needed resources. Coordinated integrated care services, delivering whole-person psychoeducation on mental health and wellness strategies. Facilitated group and individual psychoeducation sessions to enhance client coping skills and progress toward therapeutic goals. Advocated for client rights and equitable treatment in all areas of life.

Served as a Community Support Specialist, supervising court-ordered parent-child visitation. Assisted social workers in implementation of case plans, ensuring alignment with family reunification goals. Fostered a safe environment for parent-child visitation, encouraging healthy interaction and bonding. Coached parents to interact with their children in safe & developmentally appropriate ways. Assessed risk of abuse/neglect during visitation and transport, identifying and reporting risk as necessary. Documented parenting strengths and areas for growth, utilizing a strengths-based lens to support family progress. Provided eyewitness testimony in court proceedings, as needed. Interfaced with CPS investigators as required.