Rebecca Kimball Email & Phone Number

United States

Cusco, Perú

—In charge of all operations in Peru for multinational travel and education organization, with an English Institute of 2,000+ students and International Program of 300+ clients per month—Manage 80 team members from 10 different countries; 8 director-level direct reports—Improved International Program client service score from 81% to 96% from 2022 to 2024—Increased International Program sales by 700% through improved nonprofit partnerships—Increased English Institute revenue by 300% through client growth and pricing optimization

Indianapolis, Indiana Area

—Oversaw the entire patient financial journey from initial contact through collection—Screened 25k+ patients; decreased self-pay rate by 33%; reduced application processing time by 72%—Improved customer call center; cut time to answer by 2 min 11 sec; reduced abandonment by 6% —Planned and executed statewide COVID-19 relief; established 16 donation sites; collected $1.3M+—Led remote team of 43 people, including 3 manager-level direct reports

Indianapolis, Indiana

—Identified incremental $5M revenue opportunity through statistical analysis of time-of-service collection—Led implementation of acuity-based triage process; successfully trained over 100 clinical staff—Served as recruitment leader for the MBA Leadership Rotational Program

Revenue Cycle Services

—Planned and implemented software suite to automate enrollment of 3,000+ doctors and 49 insurance plans—Implemented Electronic Health Record module to reduce errors and improve physician satisfaction—Coordinated Provider Enrollment reorg; decreased errors 80%; increased satisfaction from 3.5 to 4.5/5.0

Revenue Cycle Services

—Assembled and led cross-functional team of 127 people to implement new Medicaid waste collection policy—Protected $575 million in reimbursements across Medicaid submissions for 124 drugs—Redesigned staffing for Environmental Services Department; decreased room turnover time by 50%

Indianapolis, Indiana

—Led program of 140 adolescents on five different competitive rowing teams; grew program by 160%—Managed team of 10 coaches, focusing on motivation, accountability, and individual and team growth

Indianapolis, Indiana

—Led team of 11 people to protect $236M for the IU Health System by successfully operationalizing a new financial assistance policy to comply with the Affordable Care Act—Performed a holistic analysis of 10 current coding processes to identify non-value add activities and create an ideal state map to streamline each process

Boston, Massachusetts

—Coordinated and staffed fundraising events to help New England raise a record $24 million—Researched and communicated with a target market audience of prospective donors—Produced and presented PowerPoints and informational materials for donor meetings and events

Cordoba, Spain

—Organized and coached a bocce team of 12 adults with cerebral palsy—Cultivated positive relationships and facilitated verbal and nonverbal communication in Spanish

Ciudad Sandino, Nicaragua

—Performed market assessment and implementation of a youth agricultural enterprise to fund college scholarships—Planned a sustainable psychology class curriculum to provide a safe space for at-risk youth to talk about taboo subjects such as depression and suicide—Facilitated communication in Spanish between local youth and NGO leaders—Lived with a non-English speaking host family and actively participated in local cultural activities

Ba, Economics, Spanish (Honors)

Activities and Societies: Varsity Rowing, Varsity Basketball Studied at the University of Cordoba in Spain for the 2011 Fall.

Master Of Business Administration - Mba, Strategy & Operations

Forté Foundation Fellow Fisher Healthcare Association, President Fisher Sports Business Association, President Fisher Graduate Women.

Master Of Public Health - Mph, Global & Environmental Health

Master of Public Health part-time degree program at the Indiana University Richard M. Fairbanks School of Public Health. Graduated May.