Responsible for leading Product Services department. Provided strategic direction, guidance and control of all product development activities. Ensured alignment across the organization of tactical and strategic goals and initiatives as they related to specific products, offerings and capabilities. Developed standardized process to review and prioritize bugs and feature requests across the business by leveraging Atlassian Jira software. Worked with CIO and Director of Software Engineering to successfully transition technology department to Agile product management methodology. Implemented two-week sprints and scheduled release cycles to improve visibility and planning. Leveraged various technologies to streamline and automate implementation and on-boarding process and provide improved visibility to upper management.

Responsible for managing internal and external-facing software products throughout the product life cycle; Managed the product backlog to identify and prioritize new features and development; Coordinated with key stakeholders, developers, business executives, and end users to determine user needs and business strategy; Developed and managed design standards in order to ensure brand recognition and uniformity across products.

Responsible for the automation of the reporting process to drive efficiencies and the development and compilation of company reporting dashboards for executive review; Supported efforts to improve the technology infrastructure through software purchases and implementations; Developed and designed QlikView applications to support company BI goals and simplify data analytics process.

Responsible for analysis and optimization of demand in production plants based on capacity, availability, and shipping points; Created and maintained statistical models to identify and anticipate industry trends and forecast sales and pricing; Provided reporting of sales, fill rates, and market analytics to upper management; Developed and maintained various KPI’s to improve production and operational processes; Automated several key systems and reports to decrease reporting times, increase efficiency, and improve accuracy.