Engagement Services Lead
Current• Monitor staff productivity and conduct performance evaluations of staff members at regularly scheduled intervals to address performance and disciplinary issues for staff members, including documenting disciplinary actions.• Provide training and regularly scheduled individual and group supervision to staff members, including training on job functions, EHR use, guidance on NOMS data collection, and organizational policies and procedures.• Provide guidance to direct support staff related to quality care documentation to ensure completion of required assessments/screening for incoming, established, and discharging patients, within required timeframes while accurately tracking documents related to data collection.• Provide guidance to staff members to ensure that they understand and adhere to all legal and ethical standards for their profession, and provide services within the boundaries of their individual training and scope of practice. • Oversee the coordination of patient care throughout the open access enrollment process and continued care, including collaboration with other departments, providers, and referral sources to ensure patient referrals/enrollments are accurate for timely and appropriate comprehensive and coordinated care.