Becca Jones Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

COVID-19 has accelerated consumer adoption of digital convenience services. As consumers become accustomed to these new platforms, the restaurant industry is seeing a significant shift away from traditional dining occasions. As a result, companies are vying for customer loyalty and retention in this relatively new, yet highly competitive space. My team.

Atlanta, Georgia, United States

COVID-19 has accelerated consumer adoption of digital convenience services. As consumers become accustomed to these new platforms, the restaurant industry is seeing a significant shift away from traditional dining occasions. As a result, companies are vying for customer loyalty and retention in this relatively new, yet highly competitive space. My team.

Greater Atlanta Area

For today’s consumer, convenience is king. Shaving seconds off of a Customer’s Drive-Thru journey can have an immense impact on their perception of the experience. I manage project plans to bring new ideas to the field by validating solutions and scaling to the chain-wide level. Some of the work to which I have contributed includes development of a.

Greater Atlanta Area

As third-party delivery companies battle for market share in an ever-growing delivery industry, we wanted to make sure that Chick-fil-A had the option to deliver meals to customers outside of the four walls of the restaurant with the same care and excellence that customers have grown to expect. Starting with 3 active restaurants, my team grew Chick-fil-A.

Greater Atlanta Area

The Mealtime Kits project presented a unique opportunity to work on a totally new product offering that gave time back to customers, encouraging them to spend it with one another instead. While on the team, I oversaw 25 suppliers to produce, transport, and distribute 5 alternating kits to 150 Atlanta area restaurants. Responsibilities- Designed a local.

Atlanta, GA

In an effort to stay relevant and improve customer satisfaction scores, this project focused on reducing prescriptive customer service procedures and, instead, infused emotional intelligence into the Chick-fil-A hospitality model.Responsibilities:- Achieved 85% Operator Recommend rating for a chain-wide rollout that would reach 150,000 Team Members..

Robinson Township, Pittsburgh, PA

Responsible for leading Chick-fil-A marketing initiatives to grow sales and brand awareness at the local level for a $4.4 million Chick-fil-A Restaurant in Pittsburgh, PA. - Increased sales by 27% over the course of 2 years by running seasonal campaigns, sales promotions, social media advertisements, and local events.- Increased app generated sales by.

Colorado Springs, CO

Summer intern, assisting in the re-branding and advertising of the Colorado Springs Science Center. Responsibilities included: design work, website administration, marketing research, and document generation. Main accomplishments: designed and created a cohesive set of administrative documents for the company (letterhead, business card, envelopes, power.

Master Of Business Administration - Mba, Business Analytics & Information Technology Management

Bachelor Of Science (B.S), Marketing/Marketing Management

Activities and Societies: Founder of Grove City College "Meladies" (women's vocal group) Greek Sing Director (2014-15) - 2nd place finish.