Sole Administrative Assistant for a physical therapy office who was responsible for overseeing daily tasks. Accountable for monitoring operational performance, guiding staff, and executing duties for upper management. Representative for department brand voice on knowledge about program in order to educate potential, future, and current patients on services rendered through explanation and providing and facilitating marketing materials. Responsible for surveying and tracking patient progress, continuation of care, insurance authorizations, benefits, financial obligations, appointments, equipment sales and all administration tasks. Developed a set of patient tracking reports which improved workflow processes and growth initiatives by cross-analyzing quantitative data based on patient compliance and insurance allowances.

Hands on support for senior accountants by tracking client database, completing data entry, and building organizational methods to increase daily productivity and overall operational efficiencies. Implemented marketing strategies to increase awareness and revenue.