Becca Rice Email & Phone Number

Frederick, MD, US

Frederick, Maryland, United States

Frederick, Maryland

• Evaluate current development and support priorities for Kiosk Pro, a series of iOS kiosk apps, to manage the workload of the entire software team, ensuring that scheduled projects are completed on time and budget.
• Act as the primary point of contact for major clients, including museums, companies, nonprofits and government agencies during every part of the project life cycle - from evaluating initial requirements and visitor.
• Supervise the development team responsible for iOS development with daily check-insthrough JIRA tracking software, developing several versions of the app currently being sold through iTunes, Apple's B2B and Enterprise.

Frederick, Maryland

• Created written design specifications guiding the implementation of over 50 new features and several new API’s for Kiosk Pro, an iOS kiosk app, including remote kiosk management and support for kiosk peripheral devices.
• Prototyped an in-app settings and help interface for the entire series of Kiosk Pro apps, which when implemented resulted in an overall decrease of customer support requests of approximately 20%.
• Implemented a new customer support forum and help desk system with macros developed to speed response times. Achieved a 95% positive rating from users over 1,500 individual support tickets answered.
• Developed a full understanding of the iOS app development ecosystem, including the iTunes review process and guidelines, resigning and deploying apps outside of iTunes, and mobile device management.

Frederick, Maryland

• Worked directly with outside clients to create web-based content for iPad and Windows-based kiosks. Projects included visitor registration and surveys, retail and trade show product informationbooths, and educational.
• Responsible for maintaining and updating all company sites and web servers.

Kearneysville, West Virginia

• Responded on emergent and interfacility transport ambulance calls as a primary advanced lifesupport care provider, managing limited time and resources to provide exceptional patient care while working effectively with.
• Maintained certification as a National Registry paramedic with continuing education in cardiac(ACLS), pediatric (PEPP), trauma (ITLS) and advanced medical life support (AMLS).
• Received additional certification as an interfacility transport paramedic (C3-IFT), capable oftransporting patients receiving blood products and advanced medications.

Master'S Degree, Interaction Design & Information Architecture

Coursework in: * Interaction & Interface Design * Humans, Computers & Cognition * Information Culture * Dynamic Websites * Interactive.

National Registry Certificate, Emt-Paramedic

Bachelor'S Degree, English: Writing

Activities and Societies: Editor of the campus newspaper. President of the student-run Honor Society. Spent semester traveling.