Becca Wood Email & Phone Number

California, United States

• Oversaw the replatform of the entire ecommerce site and assets netting $25M+ in profit annually
• Managed the migration project for transferring 500,000 titles responsible for $8M of company profit to an updated service platform

Berkeley

• Administered the project to move all company email services which included over 11 million customer contacts from Bronto to Exponea
• Facilitated weekly sprint meetings with the Product and Development teams
• Planned and executing software releases with front and back-end Development teams
• Collaborated with stakeholders and cross-functionally with Executive Management, ProductManagement, Development, Marketing, and Customer Service
• Developed QA plans, define test cases, and perform user acceptance testing of front andback-end systems
• Product Liaison for Customer Service communications and technical issues

San Francisco Bay Area

• Interacted with clients to promote brands throughout the SF bay area
• Created and foster relationships with key stakeholders
• Educated store personnel on the features the products to increase brand awareness
• Communicated trending and new developments with a cross-functional team

Redwood City, CA

• Four years of project management experience within a SaaS environment
• Introduced a new source of revenue by initiating the conversion of an internal platform into a client facing product
• Maintained >94% customer retention rate while leading US and international Managed Service Representatives during global expansion in Europe, China, and South America
• Worked directly with Engineering and Product teams on developing new features, escalating issues, and communicating updates and process changes around scheduled software releases
• Managed cross-industry Social Media campaigns for multiple Fortune 500 companies – Automotive, Health Care, Residential, Food Service, Entertainment

Redwood City, CA

• Developed and launched proprietary tracking platform similar to Zendesk for social media review sites – quadrupled team productivity and enabled client base growth from 3 to 350 clients in 8 months
• Mentored 13 Managed Service Representatives and trained Operations Managers, Customer Success Managers, and Sales Team on the Social Media Review Response platform and process
• Authored the Service Level Agreements and process documentation for review response

Redwood City, CA

• Pioneered the company’s most successful operations program in social media review response
• Automated workflow and reporting via databases and scripts in Google apps
• Authored corporate response templates still in use

Palo Alto, CA

• Handled administrative support and office management functions for the firm’s clients
• Provided services ranging from reception, database administration, and customer support

San Francisco Bay Area

• Overhauled jclouds.org increasing clarity and navigability based on feedback from contributors
• Created and managed publication processes; Formulated new and revised existing documentation
• Transitioned organization’s documentation into Apache standard formats after acquisition by the Apache Software Foundation

Redwood City, CA

• Provided player support for multiple kabam.com games
• Wrote procedural and informational articles for Kabam’s Knowledge Base
• Performed quality assurance tests on new features before release

Houston, Texas Area

• Fulfilled the role of Events Coordinator for the 2005 and 2007 Awards Ceremonies
• Taught students reading and math
• Met with parents to address specific problems, talk about test scores, and answer questions
• Trained new employees the Kumon method of grading and record keeping
• Tested incoming students and met with the Kumon Director to discuss results
• Updated document templates used to inform parents of student progress

Tulsa, Oklahoma Area

• Supported the executive director in daily functions.
• Served as the liaison between parents, students, teachers, and administration.
• Scheduled lessons, trials, and testing for the Conservatory.
• Kept track of invoicing.

Houston, Texas Area

• Managed the placement and production of approximately 100 Schlumberger advertisements
• Temporarily fulfilled the duties of the Regional Media Coordinator from January through March
• Assisted the Information Technology Coordinator with special projects
• Contributed to public relations quarterly reporting that was reviewed by upper management
• Organized, operated, and maintained photo library
• Re-organized pdf files of all Schlumberger Well Services ads

Houston, Texas Area

• Organized a large amount of information for the Endowment Compliance Officer
• Revamped a large filing system and spreadsheet listing for the Endowment Compliance Officer
• Provided administrative support to the Senior Executive Director for the Office of Development

Bachelor Of Arts, Telecommunication

Education record