Becci Houchin Email and Phone Number

I joined NFU Mutual in 2011 as a Sales & Account Handler but in June this year I became the Personal Assistant to the senior agent. I specialise in all Motor, Personal and Commercial insurances working as an individual and part of a team to achieve targets and goals set by management, the region and company. I liaise with customers over the phone and also face to face to ensure that the product they have is right for their needs. This involves completing full fact finds, finding out what is… Show more I joined NFU Mutual in 2011 as a Sales & Account Handler but in June this year I became the Personal Assistant to the senior agent. I specialise in all Motor, Personal and Commercial insurances working as an individual and part of a team to achieve targets and goals set by management, the region and company. I liaise with customers over the phone and also face to face to ensure that the product they have is right for their needs. This involves completing full fact finds, finding out what is important to the customer and liaising with underwriting to ensure we offer them the full package at the best possible premium for the risk. Regular reviews are also vital as a businesses needs change frequently. Working within the insurance industry compliance and data protection are of upmost importance and I strive to abide by the rules set out by the Financial Conduct Authority.I work closely with the agent on a day to day basis with all aspects of administration roles including diary management, file preparation, minute taking and post call letters. Show less

I worked at Geosynthetics Limited as an Account Manager for over 5 years.During my time there i liaised with builders merchants, contractors and sites to quote for tenders and order to places. If we secured the contract I processed sales orders and worked with the warehouse to ensure goods were delivered to site on time. Following delivery I chased the proof of delivery from the hauliers and saw the job through for start to finish.I was also responsible for the stock management at… Show more I worked at Geosynthetics Limited as an Account Manager for over 5 years.During my time there i liaised with builders merchants, contractors and sites to quote for tenders and order to places. If we secured the contract I processed sales orders and worked with the warehouse to ensure goods were delivered to site on time. Following delivery I chased the proof of delivery from the hauliers and saw the job through for start to finish.I was also responsible for the stock management at builders merchants and built a strong working relationship with our stockists. I worked on the project team for the new computer system and assisted with the training and implementation of the system. General day to day duties also included arranging meetings, minute taking, facing, incoming and outgoing post and compiling reports for management. Show less

In the role I was responsible for creating project filed to be passed through to the operations department. I contacted utility companies to advise them we would be working in the area and gained their consent. Data protection laws had to be followed at all times.

I was the first point of contact into the customer care department. I answered all incoming calls and established what issue the customer had with their furniture order. I made up files to be passed through to the customer care advisors and updated all systems so other departments so they could track the progress of the order. I arranged for designers to return to site of required and helped the finance department in processing applications for finance.

I worked at Argos part time whilst studying my NVQ at college.Responsibilities included serving customers on the till processing orders, picking orders in the warehouse, collection, ordering stock and completing stock checks for 1000's of items in store.