Support 700+ end users in various aspects of IT hardware, software, and network environmentUtilize SAP to manage submitted tickets Administer user accounts and company projects through Active Directory Ensure reliable, secure, and responsive mobile technologies for all employeesUpgrade equipment such as network switches, SAN’s, and other various servers Assist in a full domain migration and resolve any issues from the migration Perform port activations for specific hardware on the LAN

First response to Helpdesk tickets to provide desktop or phone support accordinglyAdminister user accounts and company projects through Active Directory Oversee mailing accounts in Microsoft exchange server 2003 Responsibly recover and backup lost data for users Construct and manage VPN accounts to allow users proper access to the network offsite Monitor printer/ Copier server to provide supplies or troubleshoot any error messages Maintain existing desktop equipment; refreshed legacy hardware with newer models and softwareOrganize and construct help documents for the end user in the knowledge base Reboot and monitor servers error’s for maintenance monthly Quickly turn around high volume tasks with consistent reliable project multitasking

Supported 130+ end users in various aspects of IT hardware, software, and network environment successfully Ensure reliable, secure, and responsive desktop and mobile technologies for all employeesConstruct new computer images for new PC's and patched old computer images Setup and deploy encrypted laptops with specific application and program needsManage escalation to senior engineers, external vendors, and service providers as necessaryAdminister equipment bookings and setups for laptops, projectors, and desktopsProvide quick turnaround on secured and customized loaner equipment Perform physical installation of servers and switches Organize and manage inventory properly to guarantee service for customersProfessionally perform wiring network ports to grant network access for clients