Beci (Rebecca) Hayne Email & Phone Number

Greater Minneapolis-St. Paul Area

● Prep, training and setup for all new employees and exiting employees● IT help desk support (in person, email, phone, remote) for global users● Liaison between IT and employees● Troubleshooting (hardware, software, networking), multiple ticketing systems● Administrative support for IT team members● Configuring and maintaining desktops, laptops and mobile devices (Office 365, PDQ, WSUS, Mozy & CommVault backups, SimplySecure, Company Portal App, ServiceNow, SharePoint)● Cisco Call Manager phone System setup and maintenance, Zoom Rooms● Assisting with system/platform upgrades, migrations and rollouts (remotely, physically, GPO, PDQ deployments)● Record keeping of inventories and systems (SharePoint, Excel, Active Directory)● Creation of training documents and how-to’s (Word, Sharepoint)

Minneapolis

Preparing and serving meals with my coworkers a couple times a year.

St. Louis Park, Mn

Restraint and sample collectionClient education, intake and dischargeCleaning and organizingInput client and patient data into computerLab work (prepared samples and read slides)

Golden Valley

Volunteered on the adoption floor in the dog room, and also in the Adoption Prep program with shy and fearful dogs.

• Answering a five line Cisco phone system and greeting/seating guests• Organizing air and hotel travel for up to ten people• Sorted and delivered all electronic faxes• Ordered office and kitchen supplies• Controlled all shipping and receiving• Assisted in the production of quarterly reports for 120 + clients• Worked with high capacity copiers and printers• Helped with Accounting projects (e.g. entering invoices, expense reporting, etc)• Managed entire client and employee Microsoft Access databases• Helped organize, set-up and clean up company parties and outings• Managed calendars for 7 conference rooms• Maintained many shipping databases (e.g. UPS, Fed-Ex, Quicksilver Courier, and Excel spreadsheets)

• Assisted in internal HP 9000 hardware and software installations• HP 9000 system administration with HP-UX 11.11• Installed Microsoft servers with Windows Server 2003• Installed third party software, including VERITAS Backup Exec, Exceed, Procomm, VSI-FAX and MKS Toolkit• Installed the MANAGE 2000 software suite for both internal and external customers• Responsible for all backups on HP 9000 machines and Windows servers using Data Protector, Fbackup, Tar and Backup Exec• Liaison between the Systems Consulting Group and the customers• Organized billing time and monthly reports for the department manager• Handled the administrative duties for the Systems Consulting group• Stand-in for the receptionist while she was out of the office

Associate’S Degree, Veterinary Technician

Education record

General Studies