Programming and DevOpsMaintained Linux Virtual Machines using Bash scripts and Unix command line, and managed VMs with VMWare’s VSphere. Oversaw network device and firewall rule configurations in Palo Alto firewalls. Contributed to Princeton’s Blacklight-based discovery system by integrating it with Alma and indexing content in Solr. Deployed code to cloud servers using Ansible Tower and utilized GitHub for issue tracking and CI/CD integration. Handled bulk metadata management, correction, and enhancement programmatically with Ruby, employing test-driven development and maintaining a record of code development.Project ManagementDesigned and implemented a Rails app to match ISO 639-3 language codes with MARC 546 field names, enhancing cataloging and resource discoverability. Developed reports on MARC records with uncontrolled subject headings and created Ruby code to add controlled headings, reducing manual cataloging. Utilized Agile Scrum principles for progress reviews with stakeholders and consulted with subject librarians to improve the discoverability of Indigenous Studies content in the online catalog.Ex Libris AlmaSupported library operations by managing updates and improvements in Alma. Consulted with stakeholders to address user needs and created import profiles for bulk metadata cleanup. Corrected EDI files and updated PO Line numbers for accurate links. Generated Alma Analytics reports for stakeholders and the Library Acquisitions and Finance team.Collaboration and CommitteesServed on Princeton University Library’s Early Career Fellowship steering committee, offering strategic insights and recommendations. Refined program goals and processes for continuous improvement. Applied Agile Scrum techniques, contributing to sprint planning and retrospectives, and collaborated with cross-functional teams to ensure project success.

Conducted an inventory of the UNCP Chancellor Emeritus Joseph Oxendine's collection, integrated findings into ArchiveSpace with descriptive titles, and organized items in collaboration with the Mary Livermore Library archivist. Demonstrated strong organizational and self-management skills.

Project and Team ManagementLed a team in loan collection sprints, enhancing productivity and outcomes. Enforced procedures to improve loan success rates. Co-led a digitization project for a 10+ year backlog, creating an organized plan and delegating tasks to achieve milestones.Customer ServiceResolved issues with internal departments and improved service. Addressed customer technical issues to maintain satisfaction and clarified mortgage and loan processes. Managed vendor relationships for customer purchases and provided exceptional support for account inquiries and corrections. Handled escalated calls, resolving complex issues to enhance overall satisfaction.TrainingAssessed training needs and planned initiatives with administrators to address priorities. Designed and led programs on lending documentation and financial software. Directed team skill development in customer service to boost performance and foster a customer-centric culture.