Becka Dotson Email & Phone Number

Rock Island, Illinois

Build and leverage relationships with internal business partners, corporate enablers (HNI IT), and external partners to deliver innovative process improvement and technology solutions. Prepare and deliver communications to various audiences including C-level and President level members. Define KPI targets and goals based on business analysis to deliver strategic business results. Manage all aspects of project management (costs, budgets, timeline, issues/risk management, deliverables, quality, and change control). Proactively manage project scope, identify potential issues, and devise contingency plans. Accountable to Leadership and Sponsors to achieve the timely completion of project milestones and deliverables, as well as forecasting accuracy of budget and resources. Develop full-scale, detailed project plans and manage task dependencies and critical path. Build, develop, and grow business relationships vital to the success of the project.

Managed the Portal Support Team, responsible for troubleshooting customer issues related to the dealer portal/applications/tools. Maintained customer master information within the dealer portal including accounts and user specific attributes. Identified improvement opportunities for both portal administration & portal applications. Assisted with testing and launch of new or enhanced portal features. Acted as an advisor to all departments that desired information or tools incorporated into the dealer portal. Created and executed standard work and training to all portal users including the use of webinars, live trainings and instructional documents.

Responsible for supporting HNI Corporate Marketing and e-Business initiatives through analyzing, designing, developing, and implementing focused improvements around the profile and content administration as it is exposed through the HNI Operating Company sales portals. These improvements are based on best practice benchmarking, connectivity and leveragability across the various HNl brands, efficient order fulfillment process, and lean practices.

Bachelor Of Science (Bs), Sociology

Education record