Rebecca (Becka) Jackson Email & Phone Number

Calgary, Alberta, Canada

Responsibilities:*Answer calls and emails from members in a timely, professional, and educational fashion.*Provide technical support for the systems and tools used by Realtors*Ensure the integrity of the MLS while providing information and preforming audits*Assist with contract and program management for the CREB Lobbybox Program

Calgary, Canada Area

Responsibilities:* Assisting customers in their inquiries regarding existing auto claims through inbound calls and face-to-face.* Establishing and testing processes and workflow for a newly opened fast-paced environment.* Act as a liaison between the customer and the body shop, appraiser, and the car rental company.* Assisting customers through their auto claims by explaining the repair process and completing the required paperwork, explaining estimates, completing rental… Show more Responsibilities:* Assisting customers in their inquiries regarding existing auto claims through inbound calls and face-to-face.* Establishing and testing processes and workflow for a newly opened fast-paced environment.* Act as a liaison between the customer and the body shop, appraiser, and the car rental company.* Assisting customers through their auto claims by explaining the repair process and completing the required paperwork, explaining estimates, completing rental contracts, providing updates, setting realistic repair time expectations, and addressing any concerns.* Greeting customers, booking appts, answering incoming calls, providing updates, collecting deductibles, tracking and resolving double bookings, delegate pick-up appts and minor tasks to colleagues, assigning appts to appraisers, maintaining the office voicemail/email inboxes, and relaying messages.* Light cleaning and maintaining a safe work environment. Adhering to all privacy requirements. * Address and resolve concerns with repair issues and defusing escalations.* Create and distribute work-flow training materials* System troubleshooting and properly correcting errors to prevent unnecessary impact on reporting*Order branded office supplies* Accounts receivable, payable, and reconciliation. Show less

Calgary, Canada Area

Responsibilities:* Creating new customer accounts for retailers and in-home sales agents after thoroughly checking the new customer information to determine if the customer is linked to an outstanding balance* Ensuring that all work orders have been created correctly before posting (sales types, install fees, equipment charges, packaging codes, and work requested and completed) and verifying the installer's payment codes* Activating accounts, posting work orders and service calls… Show more Responsibilities:* Creating new customer accounts for retailers and in-home sales agents after thoroughly checking the new customer information to determine if the customer is linked to an outstanding balance* Ensuring that all work orders have been created correctly before posting (sales types, install fees, equipment charges, packaging codes, and work requested and completed) and verifying the installer's payment codes* Activating accounts, posting work orders and service calls, and assisting installers in minor troubleshooting* Cancellation and re-booking of work orders and service calls upon customer request* Communicating with our install companies and Install Support Reps to provide customers with arrival estimates, mileage estimates, and reporting/resolving any concerns with our installers or contractors* Delicately handle install related customer escalations* Assisting self install customers with account creation and activation* Assisting commercial customers (Multi-dwelling units, businesses, hospitality, work camps, and contracted accts) with billing and packaging inquires as well as minor troubleshooting* Advising new and existing customers of 2nd home and out of footprint policy changes Show less

Calgary, Canada Area

CSR Billing: March 2012 - Nov 2012, TSR: Nov 2012 - June 2013CSR Responsibilities:* Assisting in both simple and complex billing questions* Taking credit card payments and payment arrangements* Consulting with new and existing customers on the value of our services and their options* Up-selling value add-ons such as movie packages or e-billing* First call resolution.TSR Responsibilities: In addition to CSR responsibilities* Identifying and troubleshooting… Show more CSR Billing: March 2012 - Nov 2012, TSR: Nov 2012 - June 2013CSR Responsibilities:* Assisting in both simple and complex billing questions* Taking credit card payments and payment arrangements* Consulting with new and existing customers on the value of our services and their options* Up-selling value add-ons such as movie packages or e-billing* First call resolution.TSR Responsibilities: In addition to CSR responsibilities* Identifying and troubleshooting simple and complex issues with cable and internet services* Identifying unsupported issues and directing the customer to the best source of assistance* Booking service calls only when the issues are unable to be resolved by troubleshooting. Show less

Calgary, Canada Area

Responsibilities:* Greeting patients by name and scheduling appointments* Answering and prioritizing incoming phone calls* Filing and copying* New patient orientation/tour* Trade show presentation and sales* Promoting in office merchandise and wellness information* Creating and positive but empathetic atmosphere* Taking payments and submitting direct billing request to insurance companies* Office decoration and managing the fact boards* Opening and… Show more Responsibilities:* Greeting patients by name and scheduling appointments* Answering and prioritizing incoming phone calls* Filing and copying* New patient orientation/tour* Trade show presentation and sales* Promoting in office merchandise and wellness information* Creating and positive but empathetic atmosphere* Taking payments and submitting direct billing request to insurance companies* Office decoration and managing the fact boards* Opening and closing key holder Show less

Associate’S Of Art Degree, Visual Arts, College

During my enrollment, I completed all the courses required for a general education Associated Degree. My major was in Visual Arts, focused.

High School, Law Studies, 9-12

Activities and Societies: Drama Club President/member Morning News crew - editor and sound Tutoring ESL children through Lutheran Social.