Becka Smith Email and Phone Number

-- Provided unparalleled customer service for range of local and travelling tandem skydiving students-- Analyzed logistical constraints and facilitated solutions throughout operations-- Communicated execution plan and safety information with instructors and pilots-- Worked within a team to meet time constraints during a fluid day of operations-- Trained and counseled new staff on procedures-- Applied excellent communication skills to inform and serve customers, while consistently meeting sales goals

-- Reconstructed our training program to better support professional growth and encourage employee retention-- Supervised and counselled team members to help improve their technical skills and communication ability-- Developed and implemented an employee recognition program (ARNoLD) to improve staff morale-- Coordinated patient schedule, leading to more efficient daily operations and increased doctor productivity-- Supported word-of-mouth marketing through providing excellent customer service-- Investigated conflict and performed patient mediation; Consistently reached positive outcomes and happy clients

-- Led customer service seminar and coached newly hired ambassadors at the regional level-- Assisted pharmacist by calmly and effectively resolving insurance disputes and accurately filling prescriptions-- Drove customer retention via superior customer experiences-- Collaborated with pharmacists and front end management to support growth initiatives for internal employees-- Initiated and coordinated flu immunization clinics at outside businesses; Impacted 300+ employees in fall 2013-- Planned, marketed, and facilitated quarterly health events to serve as a liaison between the pharmacy and community-- Initiated and fostered relationships with business owners and managers, human resources, local schools, senior citizen centers, health care professionals, fitness centers-- Utilized specialized knowledge of product categories to promote health and wellness-- Consulted with the pharmacists to assist customers in the selection of products-- Implemented initiatives leading to customer loyalty, improved workflow, and meeting sales goalsResults:-- Surpassed annual script count goal by 261 prescriptions and increased sales YOY +1.6%-- Twice as many prescriptions transfered into the pharmacy than out-- Selected as Lead Ambassador and Ambassador Trainer for company's district-- Remarkable customer retention via exceptional customer experience

-- Assisted pharmacist with preparing and dispensing prescriptions-- Deciphered, counted, bottled, and labelled prescriptions with ease-- Utilized strong organizational skills to maintain efficient work flow-- Provided superior customer experience both as a technician and in a retail setting-- Solved insurance disputes calmly and effectively-- Promoted pharmacy and wellness services-- Collaborated with pharmacists and front end management to support growth initiativesAdditional qualifications:-- Pharmacy Technician state licensure in Massachusetts-- Comprehensive knowledge of SIG codes, pharmaceutical calculations, several systems of measurement-- Knowledge of third party billing and common plan limitations

-- Provided superior customer service for the range of professional, licensed, student, and first-time skydivers-- Orchestrated manifest of experienced and student jumpers onto various aircraft-- Analyzed logistical constraints and facilitated solutions throughout operations-- Communicated execution plan and safety information with instructors and pilots-- Worked within a team to meet time constraints during a fluid day of operations-- Utilized interpersonal skills to maximize customer experience-- Trained new staff on procedures

-- Collaborated with office manager to run an efficient and friendly front desk, ensuring nearly 4000 active duty personnel remained up-to-date on preventative care and operative treatment-- Assisted clients who called into the clinic by answering questions and scheduling appointments-- Utilized computer software CDA (Corporate Dental Application) for scheduling, data entry, and documentation-- Greeted patients with a smile and facilitated a smooth registration and check-in experience-- Screened dental records for accuracy and completeness leading to an outstanding office inspection review-- Answered phones, directed calls, and scheduled appointments-- Prepared and maintained office dental records-- Coded and filed documents-- Maintained inventory of office and dental supplies