Emily Beck Email & Phone Number

Dallas, Texas, Us

Driving measurable productivity and operational excellence for Saas selling and support teams by managing cadence and content, and by supplying data results from the various cadence outputs to guide key actionable outcomes. Establishing and ensuring accountability across the client success sales organizations by leading the development and overseeing the execution of the enablement team's intake process for a myriad of daily requests.

Dallas, Texas, Us

Dallas, Texas, Us

Dallas, Tx, Us

This role provided the St. Louis call center team, as well as virtual outside sales teams, with initial and continuous field training and support. • Led sales classes educating on all job-pertinent topics and their evolving modifications; training includes a major selling shift with a new hub product with a different approach and pitch• Regularly tested product pitch skills by observing sales calls, demonstrating client conversations, and giving constructive feedback

Atlanta, Ga, Us

This position was responsible for providing on-demand coaching and guidance to sales executives and managers on subjects related to product knowledge, sales skills, process flow, selling systems and tools, replacing local field trainers.• Responded immediately to incoming callers as they ran into obstacles and questions during their work days, giving real-time, educated solutions and positive encouragement, resulting in an improved knowledge, employee satisfaction and increased productivity of the sales teams• Averaged 10 to 20 calls per day and a personal Net Provider Score of 9.9 out of 10

Atlanta, Ga, Us

This position was primarily responsible for analyzing and improving business processes to build and maintain an efficient and effective Customer Experience organization. • Collaborated across all functions of the business to conduct impact assessments and gap analyses that maintained focus on customer-centric initiatives, i.e. Net Promoter Score (NPS), customer churn, processing time, and same-day resolution improvement • Uncovered and documented project opportunities, objectives, success metrics, scope, business requirements, assumptions, risks, use cases, system and process changes• Designed and updated process maps, using Microsoft Visio, creating a library of current and historic process flows, including all processes from initial customer contact through point of sale and product fulfillment to ongoing customer care• Maximized utilization of the Six Sigma DMAIC (Define, Measure, Analyze, Improve and Control) improvement cycle tool to organize work and follow-through on all operational transformation projects

Atlanta, Ga, Us

The position, one of three process adoption managers, was responsible for managing the company-wide deployment of Salesforce.com and enforcing ongoing adoption for use as a pipeline management tool.• Presented streamlined process plans to onboard and stimulate the sales leadership team of Regional Sales Vice Presidents and General Sales Managers• Oversaw the implementation of Salesforce.com to 3,000 Sales Representatives and 200 Sales Managers• Developed and trained materials to corporate trainers to deliver a consistent message to 12 nationwide call centers• Executed and sustained a sales cadence to keep the workforce moving with the technology• Monitored productivity and activity results following every sales process implementation, reporting back to first-line management teams with actionable data • Observed process, solicited feedback, analyzed and solved process issues for all call centers• Recognized as the Salesforce.com Subject Matter Expert for all Sales teams; cultivated and fostered relationships with sales teams to reach high levels of Salesforce.com adoption

Atlanta, Ga, Us

This position was responsible for coordinating all system training across the US sales organization. • Interviewed, hired and managed a team of 25 contracted workers to train Sales Representatives and Managers on new systems, applications, tools, enhancements and refreshers• Oversaw the compilation of class agendas and development of all system training materials• Scheduled and coordinated all logistics for 86 sales offices for sales system conversion training• Budgeted expenses for a comprehensive training plan and effectively managed to all identified parameters for 210 classes• Coordinated with third party vendor AMDOCS to maintain a training database for ongoing system training classes in all departments; included making upgrade decisions, orchestrating sanity/regression testing and communicating environment changes to sales, marketing, finance, billing, and customer service teams• Provided content and edited the biweekly sales email publication for sales system and process information distributed to the sales organization• Led the sales project team of three peers for technical development and implementation planning of an introductory Customer Relationship Management sales tool, Salesforce.com• Consulted with vendor Accenture on Salesforce.com customizations, defects and enhancements to gain the needed resolution• Approved all solution design documents and provided answers to open business questions to meet strict development deadlines

This position was responsible for designing and developing corporate training courses and materials for initial sales training of new employees and continuation training of existing sales employees.• Created courses and materials, including job aids, real-world examples, creative learning exercises, role plays, video production, assessment tests, etc., to support the Yellow Pages sales organization• Demonstrated expertise in all areas impacting training delivery and course development of sales methods and procedures; became respected resource to all of training team• Provided on-site support for the implementation of the CSS sales-entry system for Sales Representatives throughout several regions, in many sales offices for weeks at a time• Tracked, evaluated, and communicated the impact of monthly sales training sessions to sales and sales operation leadership• Authored a monthly sales newsletter to share success stories, selling tips, product introductions, sales directives, and result highlights with the sales organization

This position was responsible for consulting with business owners - existing and potential clients - to sell customized advertising programs via telephone.• Led sales team in increasing base revenue by 6% for first two months, when the goal was to maintain the base• Exceeded benchmarks for monthly performance evaluations • Managed and cultivated over 500 commercial accounts ($34k net monthly revenue) to service their advertising programs• Approached and consulted potential leads with cold calls, presenting advertising value and winning new business• Completed 9-week training course on effective selling techniques and theories, advertising product platforms and competitive media sources

Masters, Business Administration

Bachelors, Business Management

Education record