Specializing in Non-Prime loans for residential properties for both owner occupied and non-owner occupied homes: Seeking to pair a customer with their next home while assuring correct rate for risk.

Managing two Lending Managers and three underwriters as direct reports, with a total roll-up of 22-30 contributors, this role specializes in default services. I am primarily responsible for developing specialized, engaged teams who complete financial analysis and resolve a troubled loans by approving a renegotiated loan or moving towards a graceful exit. Other duties include crafting culture and progressing policy and procedure.

Having a delegation of 'c' I was able to work independently for any single loan up to $1M and customer aggregate of $3M. Responsible for completing analysis of financial documents (including 1065, 1120s and 1120 filings), debt, and property condition to determine approval for default products.

I coached collectors towards customer care and assisted management with daily goal setting and execution.

I worked to resolve delinquent accounts for debt resolution while focusing on mitigating company losses.

Responsible for high-loss potential workers' compensation claims from interview to resolution, I was tasked with overseeing two other claims representatives' quality of work. Much of this position required evaluating risk and budget for full claim resolution.

I reviewed customer service phone contacts to coach toward and reward high productivity and quality. I was also a primary trainer 3 months of the each year, developing new hire talent. This involved preparing the class to become licensed agents while acculturating them to SAFECO.

I assisted customers (policy holders and independent agents) with reporting claims, understanding billing and amending insurance coverage via endorsements.