• In addition to the responsibilities below as BA III, serve as Product Owner/lead BA supporting the Grievances and Appeals team. Able to apply detailed knowledge of Pega Workflows to assist in development and drive process improvement. Work closely with seven agile enterprise development teams. Apply detailed Business Objects/SQL experience to create and maintain reports.• Able to apply detailed knowledge of Salesforce to assist in development and drive process improvement. Conga Reporting SME and developer.

• Translated complex business needs into software application solutions including requirement analysis, elicitation, and facilitation, analysis and design, mock-ups, functional test cases and manual testing, and validation of release.• Advanced skills writing user stories and performing UAT testing using agile methodology. Expert using Confluence, Jira, and Sococo. • Serve as Resource Manager for BRM BA team. Forecast, plan, assign work to FEP BRM BAs, and metrics related to resourcing. Process SME including SDLC, prioritization, and release.• Ensured application changes complied with software development life cycle processes, regulatory/audit and were successfully migrated into production. Agile and Waterfall methodologies. • Performed analysis and documented code defects with root cause analysis and delivered appropriate solution to team when needed.

• Translated complex business needs into software application solutions including requirement analysis, elicitation, and facilitation, analysis and design, mock-ups, functional test cases and manual testing, and validation of release.• Ensured application changes complied with software development life cycle processes, regulatory/audit and were successfully migrated into production. • Performed analysis and documented code defects with root cause analysis and delivered appropriate solution to team when needed.• Consulted with business users to define and recommend requirements for system enhancements. • Identified enhancement and maintenance opportunities to optimize performance of applications.• Collaborated with other IT teams and vendors concerning application changes and implementation of new and existing technology. • Conducted user training and created training material as well as technical documentation. • Served as SME for multiple business applications and performed support and trouble-shooting tasks.• Created custom SQL queries to facilitate analysis, trouble-shooting as necessary.• Coordinated and planned monthly releases of software changes for multiple business applications. • Deep understanding of data analysis and data mapping to create SSRS, Excel Services, and Business Intelligence reports.• Worked with product vendors on technical support issues.• Manager for five IT associates.

Project manager, automated and functional testing, Business Objects Web Intelligence reporting, SDLC, use cases, QTP trainer, technical support requirements (CaliberRM) and testing tools(Quality Center & QTP), business process analysis and resolution, technical documentation, requirements gathering, design user interfaces.

web design, content management, quality testing, support, graphics, database, user training, programming (Zope, PHP, CGI, JavaScript, HTML, SHTML, DHTML, CSS, SQL), Unix

Novell network, hardware software admin, business process analysis recommend technical solutions, budget, accounting, purchasing hardware and software, Fourth Shift Manufacturing software, user training, liasion between IT and user

Novell network, hardware software admin support, budget reporting, user training and support, liaison between users and IT, R:Base for DOS programming, Databus programming

data entry accounts payable and payroll, RPG II programming, budget reporting, system maintenance

processed health claims

processed credit card applications