Developing and supporting Business Internet solutions in the T-Mobile for Business group.

Managed the development and implementation of new Cybersecurity programs for T-Mobile systems

Product Manager for Device ServicesProduct lead for Sprint voice network shutdown; Enabled next-gen voice network on all devices prior toshutdown; Identified 12 customer-impacting service enhancements to improve on-device user experience• Used quantitative research of voice and data usage trends to identify 1M+ customers requiringaction prior to network shutdown; Partnered with Marketing to increase customer awareness, therebylimiting burden on Customer Care team• Generated $5M annual savings by leading decommissioning of legacy network element; Managedproject to update device client on 100 models to use new T-Mobile element• Launched updated 5G icon branding and VoNR (5G Voice Service); Rolled out product documentationto go-to-market teams• Identified and eliminated Android Wi-Fi Calling issue (inability to set user 911 Address on-device)• Launched Wi-Fi Calling and VoLTE for Boost devices; Supported transition from T-Mobile to DishImpacted by corporate lay-off in 2022.

Product Manager for Voice ServicesHeaded product development and lifecycle management of Sprint's VoLTE, Wi-Fi Calling, and Calling PLUSvoice services; Managed business case development, service experience, device testing, feature roadmap,and KPI tracking; Supervised external vendors and managed $10M product licensing budget• Reduced customer churn by launching Wi-Fi Calling coverage solution, utilized by millions ofsubscribers• Used customer input to prioritize feature enhancements and product roadmap• Launched VoLTE and increased Wi-Fi Calling usage to meet corporate objectives; Monitored KPIs totrack progress• Conducted user research and experimentation with UI/UX team to enhance voice services;Owned UI development after key resources terminated• Drove awareness and prepared go-to-market teams for service launches by presenting overviews and creating training collateral

Oversaw projects for Spectrum Management and Marketing applications. Supervised 10 offshore resourcesfor development and production support issues• Led multiple technology platform projects; database server upgrades, data center migration, andapplication monitoring• Delivered $1.5M annual savings by developing business case to transition from vendor to internal support personnel

Managed Sprint's internal ticketing systems; provided new feature development, system maintenance,monthly release planning and deployment, process documentation, and issue resolution• Led dev/support team in prioritizing new efforts based on customer needs and overall businessstrategy• Deployed 2 new ticketing systems, delivering new functionality with improved operations