Becky Jones

Becky Jones Email and Phone Number

Knowledge Management | ex-Stripe @ Insight Global
Becky Jones's Location
Minneapolis, Minnesota, United States, United States
Becky Jones's Contact Details

Becky Jones personal email

n/a
About Becky Jones

Knowledge Management Program Manager, helping bring a users first perspective to optimize support.

Becky Jones's Current Company Details
Insight Global

Insight Global

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Knowledge Management | ex-Stripe
Employees:
15494
Becky Jones Work Experience Details
  • Insight Global
    Insight Global
  • Purpose Brands, Llc
    Program Manager — Knowledge Management
    Purpose Brands, Llc Oct 2023 - Present
    Woodbury, Mn, Us
    Company name changed in November 2024 from Self Esteem Brands to Purpose Brands.
  • Stripe
    Business Process Operations Program Manager
    Stripe Jun 2021 - Oct 2023
    South San Francisco, California, Us
    • Vast experience in designing and streamlining human-driven business processes.• Proven track record in improving the support user experience and lowering cost to serve.• Experienced in engaging throughout the Support Journey Funnel• Experienced in equipping Operations with the business and technical skills and content they need to work effectively.• Proficient in abstracting organizational processes to ensure a consistent user experience while minimizing process re-invention.• Skilled at conveying ideas to the right stakeholders, getting buy-in, and support for implementation.• Collaborative approach to problem-scoping and problem-solving, especially when dealing with ambiguous project areas• Consistently involved in cross-functional teams
  • United Language Group
    Senior Manager, Vendor Management And Linguistic Quality
    United Language Group Aug 2020 - May 2021
    Minneapolis, Mn, Us
  • United Language Group
    Vendor Manager And Linguistic Quality Lead
    United Language Group Nov 2018 - Aug 2020
    Minneapolis, Mn, Us
  • Amplexor International
    Senior Vendor Manager
    Amplexor International Apr 2014 - Nov 2018
    Bertrange, Bertrange, Lu
    • Manage vendor supply base; including resourcing for translation, review, software, testing, multimedia, audio and other services required to support accounts• Negotiate competitive pricing, volume discounts, and terms with the global vendor base• In 2018, solely responsible to negotiate rates with existing vendor base, resulting in a substantial projected vendor expense savings• Locate, profile, filter, and assign translation resources in order to support project needs • Analyze & Compare Vendor Performance: complete margin analysis reports as needed; make recommendations for vendor changes based on where margins may be improved, while maintaining mitigated risk• Apply strong analytical background and reporting skills in weekly and monthly team updates• Create and maintain departmental responses to Frequently Asked Questions to be available for future RFP use• Create and maintain most departmental SOPs and process documents in compliance with ISO 9001 standards• Provide commercial pricing during RFP cycle in order to optimize profit margins and win business• Cultivate rapport with global vendor base through multi-channel communications • Participant in annual onsite ISO audits• Member of Cross Functional Quality Team Member: develop and implement quality initiatives • Point of escalation for quality concerns with vendors; responsible to work through Root Cause Analysis and Corrective/Preventive Action as needed to resolve issues in a timely fashion• Actively collaborating on duties related to recent acquisition, including analyzing vendor bases and proposing integration solutions across three previously separate entities
  • Sajan
    Project Manager I
    Sajan Mar 2013 - Apr 2014
    Bertrange , Luxembourg, Lu
    • Responsible for all production activity for multiple clients• On-site translation consultant and project manager for global, innovative Fortune 500 company• Responsible for the development of customer’s translation process from a tactical and strategic perspective• Facilitated necessary training of Sajan’s proprietary translation software• Accountable for the delivery of project content to the customer in a timely, accurate and cost effective manner
  • Restoration Hardware
    Sales Associate & Design Assistant
    Restoration Hardware Aug 2011 - Feb 2013
    Corte Madera, Ca, Us
    • Sold high-end brand of home furnishings in a luxury retail environment• Assisted Lead Designer with in-home client consultations• Ensured complete satisfaction of high-profile design clients by managing logistics and communication for large orders• Received regional recognition for ability to exceed expectations of job description
  • P.F. Chang'S China Bistro
    Server
    P.F. Chang'S China Bistro May 2009 - Oct 2011
    Scottsdale, Arizona, Us
    • Utilized successful sales techniques and welcoming hospitality to provide the most comfortable dining experience possible for customers• Enhanced efficiency by multi-tasking while offering sincerity
  • University Of Wisconsin-Madison
    Expo Manager And Suite Attendant
    University Of Wisconsin-Madison Oct 2007 - Jun 2011
    Madison, Wi, Us
    • Managed customer satisfaction through accurate fulfillment and delivery of all food and beverage orders for the sports arena’s exclusive suites

Becky Jones Skills

Customer Service Microsoft Office Management Powerpoint Microsoft Excel Customer Satisfaction Time Management Microsoft Word Translation Indesign Vendor Management Collaborative Problem Solving Social Media Adobe Creative Suite Public Speaking Photoshop Graphic Design Process Scheduler Research Outlook Mac Os X Localization Facebook Adobe Illustrator Interior Design Sketching Space Planning Salesforce.com Salesforce Sharepoint Negotiation Contract Negotiation International Relations Project Management Expense Reduction Power Bi

Becky Jones Education Details

  • University Of Wisconsin-Madison
    University Of Wisconsin-Madison
    General
  • University Of Wisconsin-Madison
    University Of Wisconsin-Madison
    General
  • Burnsville High School
    Burnsville High School

Frequently Asked Questions about Becky Jones

What company does Becky Jones work for?

Becky Jones works for Insight Global

What is Becky Jones's role at the current company?

Becky Jones's current role is Knowledge Management | ex-Stripe.

What is Becky Jones's email address?

Becky Jones's email address is bj****@****jan.com

What schools did Becky Jones attend?

Becky Jones attended University Of Wisconsin-Madison, University Of Wisconsin-Madison, Burnsville High School.

What skills is Becky Jones known for?

Becky Jones has skills like Customer Service, Microsoft Office, Management, Powerpoint, Microsoft Excel, Customer Satisfaction, Time Management, Microsoft Word, Translation, Indesign, Vendor Management, Collaborative Problem Solving.

Who are Becky Jones's colleagues?

Becky Jones's colleagues are Brittany Dankworth, Juanita Jones, James Haley, Oliver F, Kiernan (Callahan) Livingston, Stefanie Green, Sandra Shalmor.

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