Company name changed in November 2024 from Self Esteem Brands to Purpose Brands.

• Vast experience in designing and streamlining human-driven business processes.• Proven track record in improving the support user experience and lowering cost to serve.• Experienced in engaging throughout the Support Journey Funnel• Experienced in equipping Operations with the business and technical skills and content they need to work effectively.• Proficient in abstracting organizational processes to ensure a consistent user experience while minimizing process re-invention.• Skilled at conveying ideas to the right stakeholders, getting buy-in, and support for implementation.• Collaborative approach to problem-scoping and problem-solving, especially when dealing with ambiguous project areas• Consistently involved in cross-functional teams

• Manage vendor supply base; including resourcing for translation, review, software, testing, multimedia, audio and other services required to support accounts• Negotiate competitive pricing, volume discounts, and terms with the global vendor base• In 2018, solely responsible to negotiate rates with existing vendor base, resulting in a substantial projected vendor expense savings• Locate, profile, filter, and assign translation resources in order to support project needs • Analyze & Compare Vendor Performance: complete margin analysis reports as needed; make recommendations for vendor changes based on where margins may be improved, while maintaining mitigated risk• Apply strong analytical background and reporting skills in weekly and monthly team updates• Create and maintain departmental responses to Frequently Asked Questions to be available for future RFP use• Create and maintain most departmental SOPs and process documents in compliance with ISO 9001 standards• Provide commercial pricing during RFP cycle in order to optimize profit margins and win business• Cultivate rapport with global vendor base through multi-channel communications • Participant in annual onsite ISO audits• Member of Cross Functional Quality Team Member: develop and implement quality initiatives • Point of escalation for quality concerns with vendors; responsible to work through Root Cause Analysis and Corrective/Preventive Action as needed to resolve issues in a timely fashion• Actively collaborating on duties related to recent acquisition, including analyzing vendor bases and proposing integration solutions across three previously separate entities

• Responsible for all production activity for multiple clients• On-site translation consultant and project manager for global, innovative Fortune 500 company• Responsible for the development of customer’s translation process from a tactical and strategic perspective• Facilitated necessary training of Sajan’s proprietary translation software• Accountable for the delivery of project content to the customer in a timely, accurate and cost effective manner

• Sold high-end brand of home furnishings in a luxury retail environment• Assisted Lead Designer with in-home client consultations• Ensured complete satisfaction of high-profile design clients by managing logistics and communication for large orders• Received regional recognition for ability to exceed expectations of job description

• Utilized successful sales techniques and welcoming hospitality to provide the most comfortable dining experience possible for customers• Enhanced efficiency by multi-tasking while offering sincerity

• Managed customer satisfaction through accurate fulfillment and delivery of all food and beverage orders for the sports arena’s exclusive suites