Becky Bauer Email & Phone Number

Now targeting the following (or similar) roles and titles such as Senior Account Manager, Senior Customer Success Manager, or Senior Client Engagement Manager across such industries as Marketing Technology, Advertising Technology, Ecommerce, Retail, Banking, Financial, Healthcare or Insurance.Multifaceted client success professional adept in account management, program implementations, project oversight, and revenue growth, ensuring results by cultivating strategic business relationships and innovative solutions. Equally effective in team leadership and individual contributor roles, skill acquired in progressive roles in multiple industries when identifying client needs, designing custom deliverables, and exceeding growth targets. Adept in leading diverse teams, technology optimization, data management, and operational excellence, recognized for exceptional communication, problem-solving capabilities, and the ability to develop client-centric roadmaps and action initiatives, dedicated to fostering a culture of continuous improvement and driving transformative change.Examples of a success/results delivery:• Margin Growth: Improved account margin by 25%+ beginning with a logged service hours audit, identifying inefficiencies, implementing internal changes, and collaborating with the client to manage service hours effectively, maintaining continuous support throughout the year.• Incremental Revenue: Created a cost-effective solution by adapting a product for a budget-constrained client, resulting in a 1-year subscription and an upgraded renewal, boosting monthly revenue from $1,000 to $5,000.• Account Ownership: Based upon immediate need, assumed an account manager role for a retail client, enhancing efficiencies and gaining quick appreciation with organization of 25 SharePoint folders, creation of 10 process documents, 14 reports, 5 form templates and developed cross-functional status reports.Areas of Expertise: Account Management, Agile, Analytical, B2B, B2C, Budget Management, Business Strategy, Change Management, Client Relations, Client Retention, Contract Negotiation, Cross-Functional Teams, Data Analysis, SaaS, Growth Strategies, KPIs, Multiple Projects, Operations, Presentations, Problem Resolution, Business Development, Customer Relationship Management (CRM), Database Management, Process Improvement, Project Management, Team Leadership, Forecasting, Oral & Written Communication, Project Planning, Product Knowledge, Data PrivacyReach me at: beckybauer@yahoo.com

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  Nebraska Wesleyan University

  Bachelor Of Science