Partner Success Manager
Current-Communicate needs of client internally to ensure satisfaction and retention-Understand client’s goals/challenges and build strategies to achieve goals-Promote underutilized features in the software, provide tips for clients, and promote adoption of new features in upcoming releases in the software-Escalate stalled issues and monitor until a resolution is reached-Communicate with client to prioritize issues in development and reset expectations as needed-Managed 20+ school districts as the primary point of contact