Becky Burch Email and Phone Number

Extensive experience arranging deliveries of goods through logistics management Proficient in the use of tracking programs and relevant software programs Sound understanding of Department of Transportation regulations Ensured the implementation of efficient logistics while retaining quality standards.Made arrangements for local national and international shipments.Solid problem solving skills Ability to work flexible schedules Strong communications and organizational skills

Maintain and develop positive business relationships with customer’s personnel involved in or directly relevant to all logistics activity.Anticipate the delivery needs of the customer and ensure all key stakeholders are informed in a timely manner through accurate management of due dates, email and phone communication.Coordinate scheduling of backhaul shipments utilizing a variety of business systems. Maximize backhaul loads to meet targeted revenue per mile.Verify schedules are aligned with customer requirements in order to meet or exceed on-time delivery targets.Protect and control proprietary materials.Respond promptly to customer delivery and service requests.Demonstrated exceptional Customer Service skills necessary to help clients/customers formulate their first and lasting impression – ability to communicate with customers in a professional manner and demonstrate understanding for the importance and value of customers.Identify complex problems and review related information to develop and evaluate options and implement solutionsStrong vendor management skills with the ability to negotiate rates and determine the most viable option.Complete company documentation accurately, completely and timely.

Freight duties include those related to: management, analysis, communication/coordination, strategic planning, and budget/financeDevelop and implement efforts to improve freight movement, freight infrastructure, and related operations throughout the organization as part of one integrated systemEnsure that all transportation divisions integrate freight as a integral part of day to day operationsCommunicate, inform, and seek input from freight customers (shippers & carriers) using methods such as targeted e‐mail lists, surveys, interviews, focus groups, and forumsAct as key point of contact for freight issues. As the main point of contact for freight interestsEstablish and lead external and internal groups, as needed, in support of planning effortsLead the development of innovative partnerships to implement transportation system improvements promoting efficient freight movementEvaluate transportation management and operations initiatives and practices and propose options for improving freight movement

Monitoring standard and non-standard transport of customers' freight in compliance with route design and prevailing regulationsEnsuring customers are aware of freight status and the potential impact on production Serving as the primary point of escalation on delays in freight transit; determining potential contingency optionsManipulating delivery orders for parts, in line with customer requests/supplier complianceUpdating traffic and customer inventory systems to capture variances in planned versus actual inventory deliveries/receiptsResponding to customers’ queries and ad-hoc requests regarding freight location and statusNotifying customers of delays in freight arrival and contingency options

Scheduling/Customer Service/DispatchInvoicing/CollectionsCreating and maintaining spreadsheetsInventory controlUp sales of recommended repairs

Dispatching of divisions to derailment and disaster job sitesCreating and maintaining records in an Access database Contacting management to inform the start and updates of jobsMaintaining contact with the railroads with updates of job performancesCTEH Emergency response phone line for reporting railroad employee and environmental exposure to hazardous materialsSales of heavy machinery to various railroads