Develops an investigative plan to include who should be interviewed, questions to be asked, and what documents should be reviewed. Adjusts the plan as new information is discovered.Interviews charging parties, witnesses, and respondents in response to a charge of discrimination.Prepares reviews, and summaries of relevant information in the investigation.Writes an analytical report including document comparative analysis.

Managed daily clinic operations, including opening/closing, customer relations, daily accounting, maintenance of records, management of staff and volunteers, making and managing appointments, ensuring compliance with labor laws, ensuring compliance with veterinary practice regulations and managing safety of animals, staff, and volunteers.Trained, motivated, and managed a professional staff. Ensured employment practices and policies meet legal standards.Drove initiatives for quality improvement.Supervised and maintained accurate financial records. Managed annual budget for clinic operations. Buildt relationships with rescue groups and leaders of animal-focus organizations.

Specializing in 18th century British furniture & accessories / early 20th century American art; involved in all aspects of the retail business

Developed internal training on “brand” strategies to emphasize “people service” to personnel and managers for driving organizational change and a stronger understanding of how to deliver the customer experience. Designed print material, wrote executive messages, and created presentations to support branding strategies serving as the liaison for information and employee value proposition.Partnered with corporate team to initiate a web-based system that delivered collaborative meetings, webinars, and virtual workshops for personnel and managers across the United State to share ideas and training.Measured execution of controllable activities through a Balanced Scorecard

Directed the staff and provided project management of a weekly online blog publication consisting of leadership tips, upcoming training events, safety cartoon, and other topics for two operational divisions with approximately 4,000 weekly readers.

Directed eight-member project team to develop curriculum for a division in need of training, conducted needs assessment on positions and tasks, designed “hands on” training program under budget and in four months while an outsourced firm took over a year to complete the same training project for another division.Re-engineered Global Training processes with a systems approach, served as “point of contact” for all training requests, investigated the need for training, if so, recommended moving forward and assigned a team to develop curriculum, which resulted in maximizing use of resources, minimizing response times and containing costs.Benchmarked technology and training methodology; watched trends from other companies and connected with them directly to exchange ideas for continuous improvement in training programs.Assisted with departmental budget projections for global training of approximately 185 employees and monitored annual budget expenditures.

Spearheaded design and development of global blended-learning for front-line employees and operations managers in 12 hubs; worked with engineers and safety personnel from the ground up to understand the training needed for creating a new way of thinking through the processes and procedures in the work environment.Researched blended curriculums and trained instructors on the use of various resources from well-designed videos with “on the job” technique training to computer e-learning simulations for improving job performance. Selected videographer vendors for their expertise in efficiently running shoots in the work environment while resourcefully coordinating with written scripts during the filming of the processes and practices. Orchestrated cross-functional teams with trainers, operations, engineers and safety groups to research and analyze issues in their areas in order to decide if a solution could be attained by training or if improvements were needed in performance or processes, resulting in finding the “root cause” of an issue and initiating the corrective action. Developed fast-paced process for multimedia production, learned the linear procedures for approval during each phase in the development and length of waiting times; continually prepared new training courses for approval in order to keep the process flowing, which resulted in reducing development time by 50%.

Evaluated and revised training curriculum, developing courses for sales representatives, that emphasized stronger product knowledge and better sales techniques to increase revenue, and in operations, where training was geared towards safety procedures and efficient maintenance of equipment for no to minimal downtime.Partnered with Human Resources in constructing updated corporate handbooks for employees and wrote safety plans on regulatory standards and workplace safety to meet OSHA compliance requirements.Researched and shadowed Subject Matter Experts (SME) from a Master Electrician for their trade skills and safety precautions to the IT Specialist for comprehensive details of the in-house customized computer system in order to design and develop in-depth training performance coursework.