Becky Conway Email & Phone Number

Mississauga, On, Ca

Mississauga, On, Ca

Toronto, Ontario, Canada / Remote

Manage implementations for new and existing clients; internally between all cross-functional teams and externally with clientsCreate and facilitate project plans with involved work stream groups. Create and facilitate business requirements documentation (BRDs) during post-sales phase with all involved work stream groups. Oversee and monitor progress of internal operational components and liaison with all cross functional teams, internal stakeholders, Leadership groups and… Show more Manage implementations for new and existing clients; internally between all cross-functional teams and externally with clientsCreate and facilitate project plans with involved work stream groups. Create and facilitate business requirements documentation (BRDs) during post-sales phase with all involved work stream groups. Oversee and monitor progress of internal operational components and liaison with all cross functional teams, internal stakeholders, Leadership groups and ClientsTrack and report progress of each implementation against schedule, scope and budget and escalate delays or issues as requiredDevelop, maintain and distribute accurate and timely project reporting during all phases of implementation to internal and external stakeholders.Facilitate and lead ongoing communications throughout implementations.Escalate complex/non-standard components to all work stream groups. Coordinate decision-makers between each shared service function and achieve sign off. Review, recommend and implement process improvements to the strategic ePMO model where appropriate. Show less

Mississauga, Ontario, Canada

Build and maintain strong, long-lasting customer relationships. Negotiate contracts and close agreements to maximize profit. Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Develop new business with existing clients and/or identify… Show more Build and maintain strong, long-lasting customer relationships. Negotiate contracts and close agreements to maximize profit. Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas. Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts). Prepare reports on account status. Identify and grow opportunities within the sales teams to ensure growth attainment. Assist with high severity requests or issue escalations as needed Show less

Mississauga, Ontario, Canada

Proactively drives within the team a continuous improvement culture including identification of opportunities to improve efficiencies and cost savings and along with ensuring that most efficient processes are used.Address and drive initiatives with relevant Operations and Client Operations teams, as needed.Demonstrate leadership and knowledge of Supply Chain department processes including expertise as backup to other Supply Chain Managers or Director, as need.General oversite of… Show more Proactively drives within the team a continuous improvement culture including identification of opportunities to improve efficiencies and cost savings and along with ensuring that most efficient processes are used.Address and drive initiatives with relevant Operations and Client Operations teams, as needed.Demonstrate leadership and knowledge of Supply Chain department processes including expertise as backup to other Supply Chain Managers or Director, as need.General oversite of Supply Chain team member performanceOwnership of driving a continuous improvement culture including collaboration with supervisors in identification of opportunities to improve efficiencies and cost savings and along with ensuring that most efficient processes are usedEnsure all outstanding action items/issues are documented and communicated clearly to organization and client,Addresses escalations from Supply Chain Supervisor(s) and, as needed, escalates risk or unresolved issues to appropriate management for support to resolve.Collaborate with management and/or the clients, as directed, to maintain the integrity in all processes.Interfaces with various departments to ensure deliverables are being completed on time and within SLAs.Strong understanding of client contractual requirements to ensure adherence and ability to recognize client requests that are outside contract requirements and escalate to management before proceeding.Ensure client satisfaction by preventing the occurrences on nonconformities relating to product, process, and quality.Builds a highly collaborative team environment through leveraging the talents of team members and driving team member engagement. Show less

Mississauga, Ontario, Canada

Proactively drives within the team a continuous improvement culture including identification of opportunities to improve efficiencies and cost savings and along with ensuring that most efficient processes are used.Address and drive initiatives with relevant Operations and Client Operations teams, as needed.Demonstrate leadership and knowledge of Supply Chain department processes including expertise as backup to other Supply Chain Managers or Director, as need.General oversite of… Show more Proactively drives within the team a continuous improvement culture including identification of opportunities to improve efficiencies and cost savings and along with ensuring that most efficient processes are used.Address and drive initiatives with relevant Operations and Client Operations teams, as needed.Demonstrate leadership and knowledge of Supply Chain department processes including expertise as backup to other Supply Chain Managers or Director, as need.General oversite of Supply Chain team member performanceOwnership of driving a continuous improvement culture including collaboration with supervisors in identification of opportunities to improve efficiencies and cost savings and along with ensuring that most efficient processes are usedEnsure all outstanding action items/issues are documented and communicated clearly to organization and client,Addresses escalations from Supply Chain Supervisor(s) and, as needed, escalates risk or unresolved issues to appropriate management for support to resolve.Collaborate with management and/or the clients, as directed, to maintain the integrity in all processes.Interfaces with various departments to ensure deliverables are being completed on time and within SLAs.Strong understanding of client contractual requirements to ensure adherence and ability to recognize client requests that are outside contract requirements and escalate to management before proceeding.Ensure client satisfaction by preventing the occurrences on nonconformities relating to product, process, and quality.Builds a highly collaborative team environment through leveraging the talents of team members and driving team member engagement. Show less

Mississauga, Ontario, Canada

Build and maintain strong, long-lasting customer relationships. Negotiate contracts and close agreements to maximize profit. Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Develop new business with existing clients and/or identify… Show more Build and maintain strong, long-lasting customer relationships. Negotiate contracts and close agreements to maximize profit. Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas. Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts). Prepare reports on account status. Identify and grow opportunities within the sales teams to ensure growth attainment. Assist with high severity requests or issue escalations as needed Show less

Mississauga, Ontario, Canada

In this I am responsible for handling the day to day administrative tasks required by the Client Services functions and activities. This includes having a complete understanding of the client operating systems and client business rules including order processing, data setup, reporting, on-line ordering system, telephone, and email support. Serve as contact for client and customer inquiries, orders and issue resolution through various communication channelsResponds to answer… Show more In this I am responsible for handling the day to day administrative tasks required by the Client Services functions and activities. This includes having a complete understanding of the client operating systems and client business rules including order processing, data setup, reporting, on-line ordering system, telephone, and email support. Serve as contact for client and customer inquiries, orders and issue resolution through various communication channelsResponds to answer client/customer concerns or complaints and ensures that all inquires are handled and documented in a timely and professional mannerCommunicates issues from team members for resolution. Escalates risk or unresolved issues from Client Services team and provide leadership for support to resolve.Partners with Client Services to in a leadership capacity to ensure client business rule documentation is updated as appropriate and that internal key stakeholders are aware of business process changesComplete understanding of client contractual requirements to ensure adherence. Creates and supports quotes for projects as requested and has a full understanding of the pricing, forecasting and budgeting process. Show less

Mississauga, Ontario, Canada

In this I am responsible for handling the day to day administrative tasks required by the Client Services functions and activities. This includes having a complete understanding of the client operating systems and client business rules including order processing, data setup, reporting, on-line ordering system, telephone, and email support. Serve as contact for client and customer inquiries, orders and issue resolution through various communication channelsResponds to answer… Show more In this I am responsible for handling the day to day administrative tasks required by the Client Services functions and activities. This includes having a complete understanding of the client operating systems and client business rules including order processing, data setup, reporting, on-line ordering system, telephone, and email support. Serve as contact for client and customer inquiries, orders and issue resolution through various communication channelsResponds to answer client/customer concerns or complaints and ensures that all inquires are handled and documented in a timely and professional mannerCommunicates issues to appropriate team members for resolution.Escalates risk or unresolved issues to Client Services leadership for support to resolve.Handles receipt, data entry, and validation of item notification forms, inventory research, returns, and scrap requests in compliance with established business ruleEnsure that all order execution is completed on time and in a manner that satisfies service level requirementsWork with internal supervisors and/or the client as needed on maintaining the integrity of order processing, inventory and web site information.Interfaces with various departments to ensure deliverables are being completed on time.Proactively generates ideas and ensures that most efficient processes are used.Demonstrates and can apply knowledge of products and services provided to client.Partners with Client Services leadership to ensure client business rule documentation is updated as appropriate and that internal key stakeholders are aware of business process changesGeneral understanding of client contractual requirements to ensure adherenceAssists in quotes for projects as requested and has general understanding of the pricing, forecasting and budgeting process.Completes reports and ad hoc requests as assigned Show less

As a List Broker, I actively research, recommend and access acquisition rental files on behalf of clients to be utilized in marketing campaigns by said clients to grow their business. The research I conduct takes into consideration list accuracy, list results as well as available demographical and geographical information. I also manage lists on behalf of clients providing such services as marketing the lists to the market place, updating the list with the most recent suppression files and… Show more As a List Broker, I actively research, recommend and access acquisition rental files on behalf of clients to be utilized in marketing campaigns by said clients to grow their business. The research I conduct takes into consideration list accuracy, list results as well as available demographical and geographical information. I also manage lists on behalf of clients providing such services as marketing the lists to the market place, updating the list with the most recent suppression files and address correction tools as well as providing potential renters with list counts in regards to their desired target market. Show less

Formerly known as Ministry of Health and Long Term Care. I issued health cards to the Ontario public.