I am currently employed as a Customer Service Assistant within the clothing department at Sainsbury’s in their Broadcut store. This role involves assisting customers with their enquiries about clothing items, processing transactions at the checkout, including handling cash, and maintaining cleanliness and organization of the clothing department, including arranging clothing items on display racks.

I was employed as a Claims Customer Service Assistant within the Theft and Total Loss Team, a role I found both challenging and rewarding. I was responsible for dealing with Theft and Total Losses in order to arrange the settlement of a claim, including cheque authority of up to £1,500 and a higher claims authority of £10,000.I worked closely with another colleague to reduce the amount of outstanding salvage to ensure targets were met. I reviewed theft reports as part of our fraud prevention process, and I represented the Theft and Total Loss Team on the fraud committee.

​Part of the Motor Claimline/AD Team, dealing with incoming calls from Policyholders, Intermediaries and Third Party Representatives. Setting up New Claim Notifications and General Enquiries regarding existing claims. Nominated Complaints Handler.

Motor Insurance Sales, Renewals administration, Policy administration.