Custom Events & Stationery

Project Administrator III/Project Management – Fleet Optimization SystemJanuary 2012 to PresentCoordinate installation, implementation and satisfactory operation of hardware/software system at Fortune 500 manufacturing plants and distribution centers. Coordinate customer training and support programs to ensure customers utilize system effectively on an ongoing basis. Interface with dealer service, customer, project management, IT, and sales staff.Project Administrator III – Customer Advocacy Program and Promotional Products ProgramSeptember 2006 to January 2012Customer Advocacy Program:Manage, prepare and maintain projects and program plans to enhance customer retention and improve customer perceptions of Raymond products. Research and customer satisfaction voice of the customer projects including the preparation, research documents, scope of work, and benefit determination. Conducts problem-solving investigations related to customer complaints resolution process.Promotional Products Program:Responsible for the corporate promotional products program to select, manage, and evaluate promotional product vendors that provide Raymond branded items for distribution on the web store. Provided custom promotional items for trade shows and company events. Coordinated customer appreciation events, company meetings, trade shows and sales meetings.

High School Business Teacher – Business Law, Marketing and Web Design

Computer Services and Information Technology for sixth, seventh and eighth grade students.

Tutorial Program for sixth, seventh, and eighth grade students that need assistant in Core and Encore subjects.

To attend to children’s basic needs, organize activities that stimulate the children’s physical, emotional, intellectual, and social growth.

Manage customer accounts to resolving technical configuration problems, delivery requirementsexport control, master scheduling, and corporate terms and conditions of sale. Interface with marketing, manufacturing, finance, shipping, management, and other departments to resolve problems to customer satisfaction. ISO - Contract Review Representative.