Network with companies in the Bloomington/Normal area to fill staffing needs for commercial, industrial, administrative, and clerical positions. Schedule interviewsConduct interviewsScreen candidatesRun background checks and drug screensUpdate company's Facebook accountPost jobs on Peoriahelpwanted.com and Bloomingtonhelpwanted.com and Craigslist. comScreen candidate's resumes on Careerbuilder.com and Monster.com and Peoriahelpwanted.com and Bloomingtonhelpwanted.comSubmit candidates to clientsKeep apprised of ever-changing workers compensation, FMLA, and OSHA guidelinesKeep contact with clients to address their wants and needs Use of Microsoft Office Suite; mostly Word, Excel, and Outlook, on a daily basisUse of eEmpact and Internet Explorer on a daily basisGained knowledge of commercial production business best practices and proceduresImproved knowledge of administrative and clerical best practices and proceduresMaintain client relationships

Answer Multi-line phone in call center environmentAdhere to call center metricsSell international calling plans to Verizon customersWork under the direction of VerizonUse Afni specific computer applications

I worked in three different departments off and on for about a year each in the past 12 years. The first was Collections from June 2000-June 2001. Then Customer Service for a year in 2003, then 6 months from November 2011-March 2012.

Answer Multi-line phone in call center environmentFrontline underwriting of auto policiesWriting and selling auto insurance policiesCollection of paymentsFollow up with State Farm AgentsOrganize team meetingsCoordination of department eventsBuild rapport with both internal and external customersUse State Farm specific computer applications Use of Microsoft Office, Lotus Notes and internetCRC Representative 2004-2005Developed knowledge of company products and servicesEscalates problems or inquiries as neededUses established procedures, scripts and screensPromotes State Farm products and services