• Maintain accurate training records for learners on both Paper and IT systems on a daily basis.• Sourcing and booking training venues, arranging any catering or equipment that may be needed.• Provide timely and accurate course information and materials to tutors, keeping them updated on any changes • Preparing reports and statistics of training activities • Distribution of certificates to learners • Deal with enquiries via telephone and email from Obscurant tutors, Employers, Supply Chain Partners and Learners• Assisting with formatting of C.V’s• Resourcing Candidates • Completing Telephone Interviews with Potential Candidates • Ordering Stationary• Ad-Hoc Administration tasks

• Producing and Issuing Period End reports for Account Managers ensuring that that figures are issued timely and accurately• Producing and analysing bespoke customer sales reports• Assisting and providing Account Managers with Data to identify growth opportunities• Maintaining customer contracts, ABL’s, Pricing and Discounts. Ensuring that all pricing is input timely and accurately• Support Account Managers with product matching exercises as part of new business opportunities• Raising Credits to rectify pricing issues upon request.• Dealing with queries from Customer Services, Telesales and Account Managers to help find a swift resolution.• Attend Sales meetings with Regional Sales team once a quarter and complete customer visits with Account Managers.• Ensure that all KPI’s for producing Literature requests are met and that all Pricing is entered onto the system the same day.

• Take minutes in departmental meetings and circulate. Follow up on any actions from the meeting.• Ensure Director has relevant information for any meetings they are invited to, also ensure that they are aware of any actions that they need to complete for meetings• Set up and Maintain paper and electronic filing system• Arrange and Travel and Hotel requirements as required and set up Itineries.• Manage Diaries for Director and Head of Department. Ensure that there are no clashes.• Liaise with other PA’s to ensure that any unscheduled meetings are added with as little disruption to meeting attendee’s as possible• Raise Purchase orders as required and ensure that they are authorised and receipted as quickly as possible.• Ordering stationary for Department and ensuring that levels are kept consistent• Arrange any internal and external meetings. Ensuring a suitable room is booked and any refreshments that are required are available• Manage the eCommerce meeting room bookings and making sure the rooms are kept tidy and presentable at all times.• Assisting the relevant Senior Team Member with arranging Quaterly Departmental meetings.•Assisting the Head of Department with producing Presentations i.e collecting information, suggesting content and putting the presentation together.

• Raising and Receipting Purchase Orders for the Department• Ordering Stationary and ensuring that levels are kept consistent• Managing the Stationary budget for the department and ensuring that any cost saving challenges are met.• Taking responsibility for arranging travel and accommodation for Delegates attending the Centre of Excellence Training course.• Ensuring that all credits are refunded back to stores for Delegates wages and travel times.• Ensuring that all Invites and training materials are sent to delegates within an agreed time frame. • Liaising with the Home Delivery department to ensure that all new Delivery vehicles are ready for the delegates to return to store with after their training course.•Ensuring that the Home Delivery vehicle replacement programme is kept up to date and that the correct stores are invited onto the course to correspond with this.

• Responsible for cash office function in branch• Issuing Gift Vouchers• Maintaining and Balancing safe• Completing reports for central finance to balance specific till transactions and item requisitions for departments.• Completing weekly cash balancing to ensure all till banks in branch balance and investigate any discrepancies• Post accounts and accruals for Catering and Beauty departments to ensure that income statement is correct• Investigate under and over spends on the income statement and report to operations manager

• Delivering world class, professional customer service• Using a range of methods to ensure that customer enquiries are resolved at the first point of contact• Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximise customer satisfaction• Encouraging feedback on services provided and recognise the changing needs of the service, and make recommendations to Team Leaders and Department managers for service improvements• Participated in the induction and training of new Partners to ensure that a high level of up to date knowledge is maintained

• Build, develop and motivate team through leadership• Inspiring individuals to maximise performance and dealing honestly through poor performance• Coaching individual team members and arranging ad-hoc training• Monitors team and individual performance to ensure that service level agreements are maintained• Adherence to Business Operating Procedures• Promoting team building and forming good relationships with other areas of the business• Conducting Performance reviews and set objectives• Act as point of escalation for team to feedback any issues/concerns to appropriate managers or Branches• Call monitoring and feeding back results to team members• Taking customer complaints and resolving to a high standard• Performing duty manager functions

• Quality Control• Identify defects• Feedback to line operators• Complete quality paperwork• Rebuild pallets

• Placing job adverts• Filling job placement• Ensuring employees have correct tickets of work (CSCS, CPCS, and SIA)• Inputting timesheets• Verifying candidates and inputting them onto system• Filing • Answering phone • Taking messages• PA to department manager