Becky Dunmall Email and Phone Number

I managed a team of 7 people made up of a mixture of Seniors and Administrators. My day to day role includes training staff members, conducting one to one, dealing with staff issues, allocation of work and ensuring my team meet both their individual goals as well team goals. I also deal with escalations direct from clients and other business areas.

I deal with all aspects of the companies Customer Service, including emails, telephone calls and some Social Media. I take part in Creative Meeting and have a say on product names, scents and ideas. As well as have regular contact with the shipping and management team to ensure that we are all on the same page so our customers have the best the possible service.I also deal with a lot of website administration for the company including adding and removing products as well as… Show more I deal with all aspects of the companies Customer Service, including emails, telephone calls and some Social Media. I take part in Creative Meeting and have a say on product names, scents and ideas. As well as have regular contact with the shipping and management team to ensure that we are all on the same page so our customers have the best the possible service.I also deal with a lot of website administration for the company including adding and removing products as well as ideas to make the website more customer friendly. Show less

I write reviews for both live performances and albums. I also have the possibility to conduct interviews with some of the artist I review.

Dealing with Customer complaints in regards to Life and Pension Products. Writing bespoke complaint letters and dealing with customer concerns over the telephone.