**First and foremost, I strive to Deliver Complete Customer Satisfaction**My daily responsibilities include the following:*Daily customer service tasks, including customer complaints, inquiries, changes to orders, problem solving, data entry.*Responsible for scheduling and maintaining short and long term material and production requirement needs.*Purchasing of material, finished subcontracted parts and components*Extensive working knowledge of most major HVAC company MRP, EDI and ERP forecast planning systems along with other large industries.*Processing customer purchase orders.*Setting up new customers and parts in specialized computer program made for Timco Rubber Products.*Quotes and Request for Quotes.*Assisting the Sales Staff, President and VP of Operations.*Assisting Shipping/Receiving Team*General office duties, including faxing, filing, answering phones, emails, etc.

Career Summary20 plus years extensive working knowledge in Customer Service, Material Requirements Planning, Inventory control, logistics, Project Managing, Supply Chain, and production managing. Great communication skills, goal oriented, highly organized with time management and multitasking skills, works well alone or a part of a team, proficient Microsoft Office skills, supervisor role, production management, problem solving, auditing and self-motivated. • Versatile• Holistic• Cross-functional• Cultivate customer and supplier relationship • Efficient, High productivity• High work ethic• Self-motivated• Customer driven

*Office Managing*Accounts Payable*Account Receivable*Assisting President and Vice President of Finance*General office duties, including faxing, filing, answering phones, emails, etc.

Ran the office from ordering supplies to shipping and all between.This was a two person office.