▪ Controlled confidential information and sensitive business management information necessitating considerable use of discretion, analytical skills, and judgment▪ Interacted with all levels of internal and external customers; documented inquiries and developed an appropriate course of action including delegation; reported to executive for attention when necessary▪ Provided calendar management for executive schedules, including scheduling travel and conferences, making appointments; Outlook power user▪ Managed and tracked expense reports, corporate credit card receipts and invoices▪ Used analytical skills to review heavy volumes of critical, time-sensitive tax mail; determined significance and routed to appropriate personnel in a timely and efficient manner▪ Maintained office supplies inventory; anticipated and kept record of supplies needed for events year to year; tracking supplies from order to receipt▪ Created and maintained equipment inventory using data entry onto spreadsheets including serial numbers, company asset tag numbers, location information and other necessary identifying factors▪ Created W-9s for FedEx operating companies annually requiring officer signatures, and ensured online publication▪ Trained new administrative support employees on administrative tax processes▪ Supported intern program each school semester including tasks such as onboarding, requesting campus security/access, and scheduling meetings between interns and executives▪ Managed departmental onboarding of new employees, promotions and departing employees▪Monitoring contract, purchasing, and non-revenue shipping budgets

▪ Controlled confidential financial and sensitive business management information necessitating considerable use of diplomacy, discretion and judgment▪ Researched, assembled and analyzed data to created presentations, reports, and documents▪ Organized meetings, materials, and events; managed teleconferences, webinars and Zoom meetings▪ Orchestrated calendar management and organized appointments with advanced Outlook features and plugins.▪ Planned travel arrangements, including flights, hotels, cars and other requests▪ Managed expense reports and corporate credit card receipts and invoices▪ Prioritized and managed multiple projects simultaneously, and followed through on issues in a timely manner▪ Monitored and maintained office, equipment, and breakroom supply inventory▪ Served as the point person for maintenance, mailing, equipment, bills, and errands

Teacher, Paraprofessional and Bus Driver

▪ Controlled confidential financial retention program information and sensitive business management information necessitating considerable use of discretion, analytical skills, and judgment▪ Interacted with all levels of internal and external customers; documented inquiries and developed an appropriate course of action including delegation; reported to executive for attention when necessary▪ Managed and maintained executive schedules, including scheduling travel and conferences, making appointments, and business itineraries; Outlook power user▪ Organized and managed event planning, including meeting materials and catering▪ Managed and tracked expense reports, corporate credit card receipts and invoices▪ Practiced excellent multi-tasking, and tracked and monitored projects from inception to conclusion▪ Maintained office supplies inventory; anticipated and kept record of supplies needed for events year to year; tracking supplies from order to receipt

▪ Controlled confidential information and sensitive business management information necessitating considerable use of discretion, analytical skills, and judgment▪ Interacted with all levels of internal and external customers; documented inquiries and developed an appropriate course of action including delegation; reported to executive for attention when necessary▪ Conducted research, analyzed data and assembled presentations and reports▪ Managed and tracked expense reports, corporate credit card receipts and invoices▪ Practiced excellent multi-tasking, and tracked and monitored projects from inception to conclusion▪ Maintained office supplies inventory; anticipated and kept record of supplies needed for events year to year; tracking supplies from order to receipt▪ Created and maintained equipment inventory spreadsheets including serial numbers, company asset tag numbers, location information and other necessary identifying factors▪ Managed airport access security clearance for vendors; ran background checks and ordered ID badges

▪ Controlled confidential information and sensitive business management information necessitating considerable use of discretion, analytical skills, and judgment▪ Interacted with all levels of internal and external customers; documented inquiries and developed an appropriate course of action including delegation; reported to executive for attention when necessary▪ Conducted research, analyzed data and assembled presentations and reports▪ Managed calendaring, including scheduling travel and conferences, making appointments, and business itineraries; Outlook power user▪ Organized and managed events, including meeting materials and catering▪ Managed and tracked expense reports, corporate credit card receipts and invoices▪ Practiced excellent multi-tasking, and tracked and monitored projects from inception to conclusion▪ Maintained office supplies inventory; anticipated and kept record of supplies needed for events year to year; tracking supplies from order to receipt▪ Created and maintained equipment inventory spreadsheets including serial numbers, company asset tag numbers, location information and other necessary identifying factors▪ Assisted Manager with budget review and employee reviews and objectives

▪ Controlled confidential information and sensitive business management information necessitating considerable use of discretion, analytical skills, and judgment▪ Interacted with all levels of internal and external customers; documented inquiries and developed an appropriate course of action including delegation; reported to executive for attention when necessary▪ Conducted research, analyzed data and assembled presentations and reports▪ Managed and maintained executive schedules, including scheduling travel and conferences, making appointments, and business itineraries; Outlook power user▪ Managed and tracked expense reports, corporate credit card receipts and invoices▪ Practiced excellent multi-tasking, and tracked and monitored projects from inception to conclusion▪ Maintained office supplies inventory; anticipated and kept record of supplies needed for events year to year; tracking supplies from order to receipt▪ Purchased durable medical equipment

▪ Managed Training Center staff and assigned duties as they related to the logistics, design and implementation of training programs ▪ Managed Computer Lab facility (hardware and software management)▪ Designed, developed, organized, and implemented a variety of learning tools including training procedure manuals and guides and course materials such as handouts and visual materials along with relevant student participatory activities▪ Reviewed, amended and revised materials and learning activities as necessary, to support process improvement ensuring quality standards▪ Evaluated and assessed training needs of staff by conferring with managers and supervisors or conducting surveys and questionnaires▪ Developed and tracked education evaluation surveys, utilizing results for future presentations▪ Acted as support fielding questions and issues from staff as it related to the business and systems▪ Authored and published training articles for corporate newsletter▪ Served as webmaster for training center web site▪ Team Lead - Student Labs, IS Department, University of Memphis

▪ Managed Computer Lab facility (hardware and software management)▪ Designed, developed, organized, and implemented a variety of learning tools including training procedure manuals and guides and course materials such as handouts and visual materials along with relevant student participatory activities▪ Reviewed, amended and revised materials and learning activities as necessary, to support process improvement ensuring quality standards▪ Coordinated, scheduled and conducted business and technical training for new hires while collaborating with HR Business Partners▪ Developed and tracked education evaluation surveys, utilizing results for future presentations▪ Acted as support fielding questions and issues from staff as it related to the business and systems▪ Authored and published training articles for corporate newsletter

▪ Managed team of 4 administrative assistants, 3 data entry clerks and 2 delivery drivers by efficiently leading, scheduling, and managing day-to-day operational functions to provide smooth-running business▪ Spearheaded purchase of office cubicles, furniture and accessories while maintaining the allocated budget▪ Onboarded, trained, and mentored new administrative staff members in company policies, daily task execution, and industry best practices▪ Conducted staff performance evaluations to monitor progress an recommend professional development plan▪ Received 100% positive reviews with interaction with clients contributing to the expansion of new clients and maintaining current clients

▪ Greeted guests in a professional manner and directed to appropriate staff member ▪ Answered, screened, and forwarded calls, provided information, and took well-documented messages▪ Scheduled client meetings▪ Ordered catering a few days in advance if meeting time falls during meal appropriate time▪ Set up beverages (and food when necessary) in the specified conference room▪ Cleaned up conference rooms after every meeting▪ Signed for and logged incoming packages and certified mail

▪ Controlled confidential information and sensitive business management information necessitating considerable use of discretion, analytical skills, and judgment▪ Interacted with all levels of internal and external customers; documented inquiries and developed an appropriate course of action including delegation; reported to executive for attention when necessary▪ Managed and maintained executive schedules, including scheduling travel and conferences, making appointments, and business itineraries; Outlook power user▪ Organized and managed events including meeting materials and catering▪ Managed and tracked expense reports, corporate credit card receipts and invoices▪ Practiced excellent multi-tasking, and tracked and monitored projects from inception to conclusion▪ Maintained office supplies inventory; anticipated and kept record of supplies needed for events year to year; tracking supplies from order to receipt