Becky Hope Email and Phone Number

- More information available upon request

- Engaging and supporting queries and complaints under an escalated process via social platforms and the email inbox.- Defusing high-intensity situations with a calm approach.- Handling calls with customers and manufacturers.- Liaising and advising team members to ensure a coherent customer service journey.- Handling sensitive information in a confidential manner.

- Worked in a fast-paced fast food environment.- Understood vocal instructions on the line to aid in effective operation.- Ensured and maintained high standards of cleanliness to avoid cross-contamination and breaches of health and safety.- Adopted a multi-tasking role through the operation of several stations at once. Trained fully in the kitchen area.

- Aided first-year students in increasing their confidence and self-esteem by listening and devising appropriate strategies.- Led academic support through 1:1 written feedback and general study support.- Offered feedback on student issues highlighted by the individual through the execution of prompting and leading questions.

- Utilised motivational interviewing tactics to establish issues that the families wish to work on and improve.- Coordinated wellbeing planning meetings with young persons and their families to develop comprehensive well-being schedules.- Planned routine meets to regulate and evaluate plans' effectiveness.

- Handled and completed order, inquiry and delivery forms to drive increased sales and high-quality customer service- Signed up customers to the loyalty programme by having friendly and welcoming discussions when completing sales.- Managed stock room responsibly, including packing and sorting stock, keeping clear records and handling heavy items with care.- Cleaned and maintained the shop floor and stockroom to maintain appropriate presentation standards.- Organised plant and decorative displays to entice customers to the diverse products available.

- Ensured the nursery team had enough supplies of clean plates, cutlery and cups throughout the day.- Loaded large dishwasher, rinsing items beforehand to ensure the cleanliness of crockery and cutlery.- Routinely cleaned the kitchen and equipment to be compliant with relevant regulations, ensuring the highest levels of cleanliness.- Washed, prepared and cooked foodstuffs for breakfast, lunch and dinner as directed by the Chef on shift to increase kitchen efficiency.