• Project Management Planning To Include: * Leadership & Collaboration Across Multiple Teams * Risk Management * SOW Adjustments & Change Control * Management of Customer Expectations• Cloud Communication Implementation To Include UCaaS, CCaaS, SaaS• Management of Customer Experience, Satisfaction & Retention• Sr Project Manger, providing assistance and guidance to fellow PMs on processes, customer management, organizational skills and time management.

• Manage the upgrades and new installs of proprietary systems at various size facilities, working across multiple departments to insure the Customer experience is as painless and smooth as possible.• Responsible for all internal and external communications• Accountable in interpreting and clarifying the scope of work as outlined in assigned sales agreements. • Determine and drive any development needs.• Maintain and keep on track of the financial budget of projects.• Ability to successfully navigate ambiguous situations and bring clarity to them.• Maintain customer relationship throughout the implementation process to identify and address risks.• Oversee any integrates when needed with other vendors.• Manage all resource plan activities to meet customer timeline and expectations.

• Created test cases from QA documents of new features and functionality.• Manage team of testers through live testing of each documented feature• Insure backward compatibility on new features and functionality. • Documentation results and submitted to Product Management and together determined approval and live roll-out of new features and releases.• Assisted with documenting those new features and functionality for internal support and external users.