• Coach, monitor, and motivate Inside Account Executives to sell Renaissance solutions and reach sales goals• Assist Inside Account Executives in building territory plans that focus on building new business opportunities• Monitor sales pipelines to ensure that opportunities are moving through the sales process to close. • Assist District Account Executives in closing opportunities • Develop talent and selling skill competencies in individual reps• Create team building activities that motivates average performers to become high performers• Provide guidance to internal processes and procedures• Monitor phone calls for quality• Evaluate job performance, probationary and semi-annual• Maintain communication flow with other department leadership and keep departmental employees updated on all RLI products, policies and procedures

• Building strong relationships with educators in assigned accounts• Managing current customers’ renewals, expansion and retention while also growing your territory by new business development• Strategically selling to assigned accounts• Growing existing customer base• Utilize the sales process to manage and close opportunities• Generate customer interest and attendance in company-sponsored events• Providing online product presentations to educators at the school and district level

• Maintain existing renewal base through timely annual renewals and adding incremental new business sales through cross selling and upselling • Utilize the sales process to manage and close opportunities• Maintain high renewal rates among existing accounts• Manage/Update opportunities, contacts, Sales leads and related customer data management in CRM• Manage and resolve customer concerns and issues related to sales opportunities• Interface with internal departments creating strong working relationships/efficiencies • Participate in targeted calling campaigns• Handle incoming sales calls and online chats according to established standards

Develop, implement and oversee outbound retention and acquisition sales programs.Manage multiple telemarketing campaigns ensuring programs are monitored, delivered in a timely manner; meet or exceed budgeted calls per hour and revenue productivity. Collaborate with internal customer service team on sales/customer service cross sell efforts.Conceptualize and develop the telemarketing strategy including offers, scripting, campaign timing, process changes, etc.Manage sales script developmentDevelop response reports that track outcomes based on business defined metricsOversee ongoing documentation of all processes and procedures Develop best practices Measure and monitor to ensure all key performance metrics and indicators are met and/or exceeded.