Advising employers on the recruitment support available via the DWP, devising and delivering on the most appropriate options including interview days, recruitment fairs and training programs.Promoting all events and programs to ensure maximum take-up by suitable jobseekers.Monitoring and reporting data and feedback to relevant teams on a timely basis.Working at pace to deliver for employers from a broad range of sectors, understanding their recruitment strategies and building positive relationships.

Service lead for Tier 1 clients from diverse sectors including finance and media. Accountable for adding value to client relationships through high-quality service reporting and management of regular contact with C-level executives and senior IT Manager stakeholders.

Complete oversight of 150 UK local government public sector software customers, managing their SaaS lifecycle and IT support requirements. I successfully delivered a dual role during a challenging post-acquisition integration period.

Managed a portfolio of SaaS clients generating revenue of £5m per annum.Governance of all customer-related processes including contract negotiation, renewal, finance, and support, Negotiated significant savings and service improvements with vendors, Produced monthly and ad-hoc reporting into CEO and Executive team, Management responsibility for 6-person customer support team.

I joined Aspiren Ltd during the early start-up phase. My primary objective was to set up a Customer Services team with effective protocols using the most efficient technology available.Key achievements: • Created a 4-person customer services team to drive start-up software development consultancy, • Developed framework processes to support 2,000+ SaaS users, • Implemented Salesforce CRM and Vonage call system to support users and business processes, • Grew revenue stream through contract negotiations and renewal management.

Intelfax Ltd was the sole provider of captioning services for Channel 4 Television. It also supplied captions to other broadcasters including the BBC, ITV, and Disney. I joined as an Administrator and progressed to Head of Department. The role required the utmost dedication to the delivery of consistently high-quality work to leading broadcasters who operated to strict transmission deadlines.