• Manage benefit eligibility for seven clients ranging from 350 to 2000 lives• Function as a liaison for Human Resources Managers, employees, and carriers• Reconcile monthly carrier bills and generate self-bills

• Assisted in managing clients through the bswift software; software that streamlines benefit enrollment and administration

• Supported the three departments at bswift; COBRA, Flexible Spending, and Benefit Plan Outsourcing

• Enrolled employees for their 2013 benefits, advising employees on eligibility, coverage and other benefit

• Consulted with customers to complete teller functions, leveraging knowledge of bank policies

• Provided administrative support and ensured accuracy of University employee personnel information in connection with employment life cycle from the posting of job openings to employee terminations • Successfully implemented an on-line University employee roster project and increased job set-up time from two weeks to one day turnover• Advised University employees on various payroll issues and compliance with University policy

• Created office procedures for billing, ordering, and delivery of products• Followed up with customers in connection with various billing issues

• Exceeded goal of answering 70 customer calls per day regarding various banking issues

• Performed administrative function for three Australian businesses (Viatek, Chargold and Online Personnel), which included telephone coverage, filing of invoices and production of mass mailings

• Developed and maintained strong relations with current and potential customers