Becky Lien Email & Phone Number

Remote

Plymouth, Minnesota, United States

Plymouth, Minnesota, United States

Sept, 2007 - April 2020 Team leader responsible for providing technical assistance to Licensing, Registration and Appointment Services team members, management, internal and external business partners. Worked on various project teams to improve processes, systems functionality resulting in more efficient processing.Feb, 2003 - Sept, 2007Technical team leader for the Field Admin and Division Support teams. Oversaw day to day operations of the Field Admin (Agency Distribution and Third Party Brokerage) and Division Support Teams. Monitored workflow management, productivity results, procedure updates and results reporting. Subject matter expert for producer contract number creations, terminations, name/address changes, policy transfers, broker agreement execution. Handled escalations, researched and resolved problem cases.Additional Professional Experience at The Prudential Insurance Company of AmericaAgency Distribution Compensation Division Team Leader: • Managed approximately 12 payroll staff, writing performance appraisals, making salary and promotion recommendations, monitored productivity and quality results, provided developmental feedback and performance counseling. • Managed workflow, ensuring payroll processing was completed within the established service standards.• Coordinated training of new and existing staff.• Worked closely with Agency Distribution Agency staff, territorial vice presidents and corporate compensation departments on escalations, exception requests, researching and resolving questions or problems.• Managed overtime, PTO tracking• Led initiatives to review processes, making recommendations for changes to improve efficiencies