I own a business in holistic therapies, covering Indian Head Massage, Thai Foot Massage and Beauty Facials.

Managing all areas of the business to ensure smooth running financially and productively.

Managing two shared office buildings in the Wellingborough area.Managing two over 50’s park home sites in Warwickshire.

- Manage all Reception expectations, from welcoming patients to taking payments and booking appointments.- Ensure the appointments system runs efficiently; to include bookings / cancellations / new patient details.- Monitor patient satisfaction and handle any problems / complaints that may arise.- Assist vulnerable patients in completion of new patient forms.- Control the supply of equipment and products; to include checking treatment room supply numbers, overall stock checking, ordering, liaising with service teams for repairs.- Manage and organise the arrangements for cleaning, health & safety, fire testing, servicing of items throughout the business.- Oversee, organise & update patient records; to include communications and archiving.- Agree and manage the practice budget.- Recruitment and management of staff; to include all aspects of onboarding and staff training.- Manage social media platforms and all marketing for the business; to include website management.- Oversee all elements of advertising throughout the business; to include reporting of where patients have come from, ensure advertising stays top priority and within budget.- Ensure the quality of services offered to patients is at a suitable level from start to finish.- Produce monthly information and send to Accountant, for payslips to be produced. Distribution of payslips to staff members once received.- Oversee utility services; to include provision of meter readings to ensure providers are invoicing accordingly.- Provide support, when required, to Podiatric team in ways such as sterilising of tools and cleaning down of treatment rooms.

- Overall responsibility for the smooth running of day to day operations of the business.- Overall responsibility or the smooth running of the Control Room.- Control and management of Opem preferred contractors.- Management of large guarding service for one of the companies major London clients.- Overall responsibility for small works in conjunction with the install team.- Support project managers on large security projects.- Perform and maintain a high standard of customer service at all times.- Deal with day to day operational problems.- Complete all paperwork, including time sheets, to specified standards.- Support sales and marketing team, where necessary.- Support colleagues through offering assistance and training, when required.- Consistently update own technical knowledge.- Actively comply with and promote all working policies and procedures.- Perform duties that may be assigned by a Director.

- Establish a rolling agenda with each client of key initiatives for policy and environmental issues including life costs, government legislation whilst improving efficiency, service delivery & cost effectiveness through additional training.- Working closely with clients to ensure their business and finance risk, in relation to company vehicles, is kept to a minimum, by reviewing and finding a solution in areas such as cost management, company car policy and driver behaviour.- Keeping up to date with industry change/developments.- Negotiate master agreements and credit terms with contract hire suppliers.- Work closely with CLM staff across all departments to maintain/improve the CLM service.- Introduce new starters to the company &job role along with training and development support.- Assist the Head of Sales in presenting CLM services to prospective clients.- Manage the new client implementation process.- Oversee the creation and implementation of correct departmental procedures and ensure they remain current through regular communication. - Work closely with the Internal Account Managers and carry out regular internal review meetings.- Responsible for producing minutes and for following up action points.- Demonstrate the value of our services through effective reporting.

- Arrange and control all hire/lease vehicles from booking, swapping, registering, mileage updates and off hiring.- Manage & where required facilitate training to the internal fleet team to ensure the smooth running of the department at all times.- Liaise with driver and insurance companies regarding driver accident claims.- Upload all vehicles to the Motor Insurance Database on a daily basis.- Ensure all vehicles are registered, when required, on the Congestion Charge Zone.- Request and manage all early terminations/ schedule updates & extensions directly with the leasing companies.- Action all fines when they are sent in to us to ensure no excess costs are incurred.

- Managing Mazda Events using an internal database system including recruiting & training of event staff.- Ensuring budgets are managed and kept below quarterly expenditure.- Liaising with Mazda Dealerships throughout the UK organising, selling & managing promotional events.- Liaising with third parties in organising events and researching venues.

- Assist members of public in sourcing a suitable mortgage, giving full advice and recommendation.

- Proactively managing and liaising with drivers and manufacturers for vehicle replacements.