Becky Morris (She/Her) Email & Phone Number

Springfield, Massachusetts Area

• Utilizing an Agile SCRUM approach, develop and review Agile stories using the Gherkin syntax. • Make recommendations about products and features that support a positive, secure and efficient customer experience. • Analyze the 3rd party/product integration aspects of business requirements and effectively work with vendors to implement such requirements. • Create and own business requirements documents which drive platform evolution. • Design test cases to monitor system functionality and support system enhancements. • Monitor and evaluate processes and KPI’s in order to improve the customer experience.

Enfield, Ct

• Liaison between corporate clients and internal and external stakeholders• Active member in New Business negotiations with new contracts• Formed and enhanced relationships with multiple corporate clients• Lead in the project redesign of all forms and letters • Automated multiple letters saving more than 5,000 hours annually• Lead in procedures generation and workflow streamline • Identified overpayments of $368,000 going back multiple years and was able to retrieve reimbursement

Springfield, Massachusetts Area

Life Post Issue Owner/Beneficiary/Complex Inquiry Team. Team of 18 located between MA and AZ responsible for over 100,000 requests annually. 2017 Gold Stevie Award winner for Back Office Professionals.• Team Problem Solving Champion, training & coaching team on lean system tools• Implemented more than 30 process improvements resulting in more than 1100 hours saved.• Manage daily huddles and numbers forecasting as well as segmenting pending requests• Team contact for escalated cases.• Team coach for when new processes or systems are implemented.• SME for complex system fixes in post issue• Initiated training for other teams to fill the gap in owner beneficiary processing

• Mentor to 3 new hire annuity classes.• Team Lead for collaboration with post issue department.• Supervised total redesign of Quest Information System. Resulted in a 3 day decrease in class time for new hire training classes

-Used personal lines license to advise clients on home and auto policies-Lead training classes for new hires-Lead skills classes to improve quality and accuracy of current reps-Hosted lunch and learns to improve work life balance and collaboration

• Promoted to Director of Career Development after six months as a Corporate Trainer due to root cause problem solving and implementing of new processes.• Developed and expanded training department resulting in 12% lowered turnover and 10% product shrinkage.• Developed standard work checklists for daily processes including store openings, closings, payroll run for office personnel and District Manager store visits.• Trained all personnel hired for the company including Front Line Cashiers, Subway Artists, District Managers, Human Resources and Payroll Representatives.

Massachusetts And Connecticut

• Responsible for all of the hiring, training, budgeting and merchandising of multi-million dollar stores• Management Lead in all new store openings and conversions in Massachusetts and Connecticut• Responsible for all hiring and training of staff for new/conversion stores, including managers• Identified stores with poor performance across MA and CT. Developed action plans. Supervised and trained managers/staff to implement. Majority resulted in over 10% increases in profits.

Bachelor Of Business Administration (Bba), Business Administration, Management And Operations, 3.96/4.0

Associate'S Degree, Business Administration And Management, General