With over 5 years experience in Governance and PMO, I have been involved in developing a PMO team framework and training new team members in various systems such as Planview.I have experience in creating, implementing and maintaining new governance processes and identifying areas for improvement in existing processes.Duties Include: • Providing Reporting Services for internal and external clients, • Providing Standards, Methods and Tools - Providing new process, templates, R&R/RACI for Programmes /Projects /Change, Analysis and improvement of existing processes driven by range of initiatives, e.g. CSIP, Ensuring training in the process and use of templates is completed with key stakeholders, Creation and administration of a range of tools used for running our processes, e.g. Excel trackers; ETQ and Google Sites;• Planview Administration and Architecture; • Supporting Lessons Learned; • Supply adhoc PMO assistance to support Programme Delivery;• Reporting on Programme/Project/Change performance, time, cost and quality of PM/CM adherence, e.g. Timesheets;• Run Audits on Projects – Verification of compliance to process throughout decision gates; • Provide Project Health checks – Checking understanding and application of process by PM; • Provide Resource Monitoring to ensure effective Resource Management, Reporting of Resource Utilisations /Availability /Projections, Provide scheduling expertise to PMs and CMs;• Manage the Decision Gates Process.

Calling customers who have been involved in a motor accident and taking details, updating database programme, liasing with suppliers to hire a replacement vehicle, repairers and engineers also when necessary. Filing, invoicing, working to both personal and team targets.

To assistant administrator in the running of the office, filing, purchase ordering, raising invoices, production of paperwork for deliveries, stock control, general IT (e.g. installing software on computers), other general office duties.

To support any learners with there day to day learning from specific information to course access, provide guiding and coaching to trainee tutors, Regular updating of the Learn direct online database, Interviewing and enrolling students, maintaining and administering ECDL and Learn direct records, Maintaining and administering ECDL online testing, Maintaining and administering City & Guilds Adult Literacy and Numeracy Testing.