Becky Nunez Email and Phone Number

🔹Led agile development of an integrated, scalable architecture strategy for 34+ payment product types, defining a cohesive ecosystem in collaboration with enterprise and C-suite leaders. Designed the evolution roadmap to ensure cross-functional alignment and scalability, streamlining product integration.🔹Spearheaded development of a comprehensive payment clearing and settlement FDIC failure plan, aligning with Large Financial Institution (LFI) requirements to strengthen the bank’s resilience. Engaged cross-functional teams to define and implement fail-safe protocols, ensuring compliance, operational continuity, and preparedness for regulatory scrutiny. Enhanced the bank’s ability to respond to potential crises, establishing a robust framework that supports seamless recovery and stability in critical payment operations.🔹Developed an end-to-end incident and crisis management playbook for payment incident handling, establishing a standardized policy that streamlined response times and enhanced accountability across teams. Drove a 30% improvement in incident resolution efficiency, resulting in a projected ROI of $1.5 million🔹Launched and led a Payment Health Task Force to proactively address vendor-related incidents, implementing rigorous monitoring and partnership strategies. Achieved a 40% reduction in vendor-caused incidents within the first year, driving a projected ROI of $2 million by reducing downtime.🔹Spearheaded recovery planning initiatives to support future bank mergers and acquisitions, developing a scalable framework that ensured seamless integration and minimized operational risk. Established protocols to protect payment continuity, regulatory compliance for sustained growth and resilience in M&A activities.🔹Designed the system to streamline incident tracking, enhance data visibility, and support bank-wide alignment on payment risk management, setting a foundation for scalable and efficient reporting processes.

As a product management leader within a multi-trillion-dollar organization, responsible for establishing and overseeing the enterprise payment health ecosystem by building both desktop and mobile payment solutions from the ground up. Developed comprehensive payment policies and frameworks for incident management while collaborating across organizations and teams to create innovative and compliant payment experiences. Engaged with development teams to enhance operational efficiency, utilizing performance metrics to inform strategic decisions and leading initiatives to minimize customer impact.Significant accomplishments:🔹Spearheaded business growth strategy for the $1 trillion Enterprise Payments Command Center, aligning payment operations with customer needs and regulatory mandates, driving initiatives to enhance efficiency and compliance.🔹Established two physical locations for real-time payment monitoring, implementing executive-level dashboards and creating a mobile application for C-suite visibility and streamlined escalations.​

Led the development of Wells Fargo’s first internal API marketplace to optimize API usage and scale capabilities bank wide

Team Leadership: Managed a high-performing team of 15, implementing training programs that increased productivity and service quality by 20%.Operational Excellence: Streamlined payment processing workflows in partnership with external vendors, reducing costs and enhancing service delivery, directly impacting customer satisfaction.